- Processing customer orders via phone, email, and live chat
- Managing returns, exchanges, and customer enquiries
- Ensuring accurate data entry and order processing
- Making outbound calls to confirm order details and customer information
- Maintaining and updating customer records
- Building robust relationships with customers and internal stakeholders
- Working collaboratively with the wider team to meet service and performance targets
About You
- Previous customer service experience in a busy environment
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- A professional and confident phone manner
- High computer literacy and the ability to learn new systems quickly
- The ability to multitask and prioritise effectively in a fast-paced environment
- Experience using Dynamics 365 (highly advantageous)
- FMCG industry experience (highly regarded but not essential)
What's on Offer?
- $36.81 per hour + Super
- Monday to Friday schedule with no weekend work
- Inner South Brisbane location
- Ample street parking available
- Opportunity to gain experience with a well-known FMCG organisation
We welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.