Paragon Care Group Australia is a leading provider of care and support services, dedicated to delivering exceptional outcomes for our clients across Australia. We are committed to fostering a compassionate, professional culture where our team members can thrive and make a meaningful difference in the lives of those we serve. Our mission is to provide quality, person-centred care that empowers individuals to live their best lives.

About the role

We are seeking an enthusiastic and dedicated Service Coordinator to join our team at our Townsville, QLD office. This is a full-time position that plays a vital role in ensuring our clients receive seamless, high-quality support and service delivery. As Service Coordinator, you will be the essential link between our clients, our care team, and operational staff, ensuring that all service requests are managed efficiently and professionally. This role is instrumental in maintaining our reputation for excellence and client satisfaction.

What you'll be doing

- Managing incoming client calls and enquiries with professionalism and empathy, responding to requests and concerns in a timely manner
- Coordinating service schedules and assignments to ensure optimal resource allocation and client satisfaction
- Maintaining accurate records of client interactions, service activities, and follow-ups within our systems
- Liaising between clients, care staff, and management to ensure clear communication and problem resolution
- Processing service requests and amendments, ensuring all details are accurately captured and actioned
- Providing administrative support to the care coordination team, including scheduling, documentation, and reporting
- Addressing client complaints and concerns with sensitivity, working towards swift and satisfactory resolutions




- Contributing to continuous improvement in service delivery through feedback and process suggestions

What we're looking for

- Proven experience in a customer service or call centre environment, ideally within the health, aged care, or support services sector
- Excellent communication skills, both written and verbal, with the ability to communicate clearly with clients, families, and staff
- Strong organisational and multitasking abilities with the capacity to manage multiple priorities in a quick-paced environment
- Proficiency with computer systems and office software, including phone systems and database management
- Demonstrated empathy and patience when dealing with clients who may be vulnerable or distressed
- A professional approach to confidentiality and data protection, with an understanding of privacy obligations
- Ability to work collaboratively as part of a team and contribute to a supportive workplace culture
- Reliability and punctuality, with a strong commitment to delivering consistent quality service
- Desirable: Experience with care coordination systems or electronic scheduling software
- Desirable: Knowledge of disability support or aged care services

What we offer

- A competitive salary commensurate with experience and qualifications
- Ongoing professional development and training opportunities to advance your career within Paragon Care Group Australia
- A supportive and inclusive workplace culture that values diversity and respects individual contributions
- Flexible working arrangements to support your work-life balance
- Access to employee wellbeing initiatives and support programs
- Superannuation entitlements in accordance with legal requirements
- Opportunities to make a meaningful impact in the lives of our clients and contribute to a mission-driven organisation

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📌 Service coordinator (Townsville City)
🏢 Paragon Care Group Australia
📍 Townsville City