Senior Business Analyst Digital Discovery Lead – Cochlear

Location: Sydney (Hybrid)

Contract type: Full-time (Permanent)

Relevant experience: Minimum 5+ years in business analysis within a digital agency, consultancy, or technology services setting.

We’re looking for an experienced Digital Business Analyst to translate strategic direction into practical, build‑ready processes and requirements across a complex global Digital Marketing environment.

What you’ll be doing:

- Lead discovery across business and technical stakeholders to understand current workflows, handoffs, pain points and information gaps.
- Design detailed future‑state processes covering intake, prioritisation, routing, decision points, governance, exceptions and escalation.
- Translate business needs into clear, build‑ready requirements, including process flows, user stories, acceptance criteria, decision matrices and functional specifications.
- Help identify opportunities for workflow automation and AI‑assisted processes, defining appropriate business rules, controls and human oversight.
- Partner across Digital Marketing, Marketing Technology, analytics, regional teams and delivery partners to validate requirements and solution designs.
- Define reporting and measurement requirements to demonstrate improvements in workflow, capacity, visibility and efficiency.
- Support implementation, adoption and continuous improvement as new ways of working are introduced.

About you:

- Robust experience in business analysis, requirements engineering and process modelling.
- Demonstrated experience designing complex current‑state and future‑state workflows.
- Ability to translate strategic direction into detailed process, data, functional and governance requirements.




- Strong stakeholder facilitation skills across business and technology environments.
- Experience defining decision logic, controls, exceptions and traceability within workflows.
- Strong written and visual communication skills.

Experience with Adobe Workfront, Workfront Planning, Workfront Fusion or another enterprise workflow/work‑management platform would be highly regarded, as would experience across digital marketing, marketing operations, content supply chain or campaign workflows.

Exposure to workflow automation, AI‑assisted processes, Agile delivery and operational reporting would also be advantageous.

Company culture:

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

How we recognise your contribution:

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences,



creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

Equal‑opportunity statement:

We encourage applications from candidates from all backgrounds, and we welcome requests for reasonable adjustments during the recruitment process to ensure that you can best demonstrate your abilities. The company is an equal opportunity employer – we do not discriminate based on race, gender, sexual orientation, age, disability, or other protected characteristics.

Benefits and perks:

- Birthly Leave – Celebrate you with a paid day off during your birthday month.
- Adaptable Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year.
- Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards – just for being part of the team.
- Wellbeing Support – Access to mental, social, financial, and physical wellbeing support via Telus.
- Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch & Learn sessions.
- Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride.

We offer a competitive salary package with performance incentives, ongoing training and career development, collaborative and supportive team culture, and exposure to enterprise‑scale digital projects.

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📌 Senior Business Analyst - Digital Discovery Lead (Sydney)
🏢 Morgan Mckinley
📍 Sydney