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Program Manager – Domestic and Family Violence

Location: Brisbane - QLD

Role Type: Full Time | Monday to Friday | 9.00 am - 5.00 pm & participate on the on call roster

Remuneration: $59.53 - $62.17ph + Super + Salary Packaging + Access to staff discounts & benefits

We’ll oversee the planning, delivery, and continuous improvement of programs, ensuring they are well-coordinated, compliant, and focused on achieving strong outcomes for participants and stakeholders.

- Leading the end-to-end delivery of programs across multiple service areas
- Managing program performance, ensuring quality, compliance, and consistency
- Working closely with Team Leaders and frontline teams to support effective service delivery
- Monitoring budgets, resources, and program outcomes
- Driving continuous improvement initiatives and innovation across programs
- Building strong relationships with internal teams, external stakeholders,



and community partners
- Supporting reporting, planning, and strategic program development

We welcome applications from individuals of all backgrounds, including those with disabilities, additional health or mental health needs, and/or neurodiverse conditions. If you require any adjustments during the hiring process, please let us know.

Applications are reviewed as they come in, and the role may close earlier than expected, so if this opportunity sounds like you, we encourage you to apply as soon as possible.

What You’ll Bring:

- Strong organisational, problem-solving and decision-making skills, with the ability to balance competing priorities in a fast-paced and complex crisis service environment.
- Experience leading, mentoring and developing multidisciplinary teams, fostering a positive, accountable and high-performing workplace culture.
- Demonstrated ability to manage complex and high-risk client matters, support critical decision-making and provide guidance to staff in crisis situations.
- Understanding of relevant Queensland domestic and family violence legislation, child protection obligations, safeguarding requirements and information-sharing frameworks.
- Relevant tertiary qualifications in Social Work, Human Services, Psychology, Community Services or a related discipline.
- Current Blue Card, NDIS Screening, Police Check and Queensland Driver’s Licence.
- Highly Regarded.
- Previous leadership experience within a women's refuge, crisis accommodation or specialist domestic and family violence service.

Why Choose Us:

- Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
- Discounts: on Health Insurance, Energy, IT & Appliances, Travel & More.
- Employee Assistance Program for wellbeing support.
- Fitness Passport – Stay

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