Mediation and Conciliation Support Officer

Queensland Building & Construction Commission – Brisbane QLD

An exciting opportunity is available to join the QBCC Integrity and Risk Division as a Mediation and Conciliation Support Officer (AO3). In this varied role, you will contribute to the effective delivery of mediation and conciliation services through high-quality administrative and coordination support, while working collaboratively with colleagues and stakeholders and delivering a professional customer experience.

About the role

As the Mediation and Conciliation Support Officer (AO3) within the Integrity and Risk Division, you will provide high-quality administrative and coordination support to help mediation and conciliation activities run smoothly.

In this diverse role, you will:

- schedule mediation and conciliation appointments
- oversee and manage the team mailbox
- provide clear and timely communication resources to customers
- reconcile external supplier payments and expenditure
- assist with case closure and handover activities across internal partner divisions
- support the coordination of customer feedback mechanisms
- complete administrative activities accurately and in accordance with established processes and procedures.





This is a permanent, full-time opportunity. Flexible working arrangements are available.

Please refer to the Position Description for a full list of Key Role Responsibilities and the Suitability Requirements.

About you

You will be an organised and adaptable professional who enjoys working in a busy environment where priorities can change. You will bring strong attention to detail, sound judgement and a professional approach to communicating with customers, colleagues and stakeholders.

To be successful in this role, you will demonstrate:

- strong organisational skills and the ability to manage competing priorities
- the ability to prioritise different work tasks effectively
- professional and effective communication skills within a multidisciplinary team
- a high level of accuracy and attention to detail
- the ability to work autonomously while following established processes and procedures
- an interest in developing your understanding of mediation, conciliation and case management principles
- a proactive approach to identifying and contributing to process improvements.

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📌 Mediation and Conciliation Support Officer (Brisbane)
🏢 Queensland Building And Construction Commission
📍 Brisbane