Department for Environment and Water
Job reference:
Location: 5052 - BELAIR
Job status: Casual
Eligibility: Open to Everyone

About the Role:

The Customer ServicesOfficer delivers quality visitor experiences at key sites, throughthe provision of visitor information, site interpretation and themanagement of park bookings and products. The role is alsoresponsible for the maintenance and minor repair of visitorfacilities in the recreational areas of the park. The incumbentwill need to be motivated and enthusiastic with outstandingcustomer service skills to deliver information in a confident andfriendly manner to visitors in relation to National Parks. Workingin a team, the Customer Service Officer is required to possessexcellent organisational skills and deliver a high level ofcustomer service.

Multiple Positions:

What can we offer you!

- Working in an organisation that is contributing tosignificant environmental outcomes in the great state of SouthAustralia!
- Be part of a fun, collaborative and supportive team.
- Free entry into DEW managed Parks in South Australia.
- Salary Sacrifice Benefits.
- Access to our Employee Assistance Program (EAP).
- Access to our Fitness Passport Program.
- Meaningful and rewarding career.

Contract:
This is a recruitment pool and applicants may be offered a positionbased on organisational needs.

Essential Criteria (includingqualifications):

- The role is required to contribute to maintenance of thepark and its visitor facilities.
- Ability to convey services and purpose of work area tointernal and external customers in a clear and respectfulmanner.




- Experience and proven ability to complete accurateaccounting of cash and other revenue.
- Experience in customer service, particularly informationprovision.
- Experience in administration including the use of MicrosoftOffice, point of sale systems and web-based applications.
- Proven ability to communicate effectively with the generalpublic and staff and is customer service focused with effectiveconflict resolution skills.
- Ability to demonstrate a high level of personal andorganisational skills with the ability to use initiative andapply sound judgement.
- Ability to work both unsupervised and in a teamenvironment.
- Ability to work with minimal supervision and followprocedures.
- A current class “C” driver’s licence and willingness andability to safely operate a 4wd is essential.

Special Conditions:

- May be required to participate in emergency preparedness,response and recovery activities required by governmentagencies.
- You must be an Australian citizen, permanent resident, orprovide evidence that you hold a valid working visa that allowsyou to work in Australia without restrictions.
- The Department for Environment and Water is committed toproviding a secure environment to all children and young peoplewho access our services and visit our sites.



This rolerequires candidates to provide a valid Working with ChildrenCheck which must be renewed every five years before expiry. DEWwill cover the cost of renewal.
- This role requires candidates to provide a NationallyCoordinated Criminal History Check which must be renewed everythree years before expiry. DEW will cover the cost ofrenewal.
- The incumbent may work on a casual basis including schoolholidays, public holidays and weekends, for which a penaltywill apply.
- Wearing a company uniform during working hours and/or whenrepresenting the department is mandatory.

A successful applicant who is not currently employed by theDepartment for Workplace and Water will be required to have anoriginal photo identification document sighted and provide a validNationally Coordinated Criminal History Check (NCCHC) issued withinthe last 12 months. This information must be supplied by allapplicants who are shortlisted for interview.

Remuneration:

GSE2 $41.31 min - $41.73 max per hour, inclusive 25% casual loadingin lieu of annual leave and sick leave

Enquiries to:
Flynn Balshaw, Senior Ranger

Mobile:

The Department for Environment and Water is committed tobuilding a diverse and inclusive workplace. We encourageapplications from people with diverse backgrounds including allages and gender identities, Aboriginal and Torres Strait Islander,people with disability, culturally and linguistically diverse andLGBTIQA+.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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