Join Our Team as an Administration Manager!

Are you an experienced administration professional who loves keeping things organised, supporting a team and making sure everything behind the scenes runs smoothly?

We're looking for a proactive and organised Administration Manager to join our team in Burleigh Waters.

This is a varied, hands-on role where you'll oversee the day-to-day administration of the business, support our administration team and work closely with management to keep the office running efficiently.

Previous experience working with Xero Practice Manager (XPM) is essential for this role, with FYI Docs experience highly regarded.

No two days will necessarily look the same, so if you're someone who likes variety, takes ownership and enjoys finding better ways of doing things, we'd love to hear from you.

WHO WE ARE

We're an established Gold Coast accounting practice with over 20 years in the industry, providing bookkeeping, tax advisory and compliance services, alongside dedicated financial planning, finance broking and insurance broking teams.

We're a busy but supportive team, and our administration function plays an important role in keeping everything running smoothly.

WHY YOU'LL LOVE WORKING WITH US

- A genuinely varied role where you'll be involved across different areas of the business.

- Ownership of the administration function with the opportunity to improve systems and processes.

- A supportive team environment where people are encouraged to help each other.

- Modern office with on-site parking.

- Regular training and development opportunities.

- Additional leave after 2 years of service.

- Quarterly social events, including activities, trivia nights and team lunches.





- The opportunity to make the role your own and have a real impact on how the office operates.

WHAT YOU'LL BE DOING

- Managing the day-to-day administration of the office.

- Leading, supporting and coordinating the administration team.

- Managing workloads and priorities to ensure tasks are completed accurately and on time.

- Supporting our accounting, financial planning and management teams.

- Overseeing client onboarding and ongoing client administration.

- Managing workflows and administration within Xero Practice Manager (XPM).

- Coordinating calendars, meetings and appointments.

- Preparing correspondence, documents and client communications.

- Assisting with staff onboarding and general HR administration.

- Maintaining and improving internal procedures, systems and checklists.

- Coordinating suppliers, office facilities and general office requirements.

- Assisting with the day-to-day coordination of office IT, systems and technology, including troubleshooting general issues and liaising with our external IT provider when required.

- Assisting with internal projects and team events.

- Looking for opportunities to improve processes and make things more efficient.

- Stepping in and helping wherever needed to keep things moving.

ABOUT YOU

- Previous experience in a senior administration, office management or administration management role.





- Previous experience working with Xero Practice Manager (XPM) is essential.

- Experience with FYI Docs would be highly regarded.

- Previous experience within an accounting or qualified services environment.

- A good working knowledge of general office IT and technology, with the confidence to troubleshoot common issues and liaise with external IT support when required.

- Confidence using Microsoft 365, Outlook, Teams and other cloud-based business systems.

- Confident leading and supporting an administration team.

- Highly organised with excellent attention to detail.

- Able to juggle multiple tasks and changing priorities.

- Professional and confident when communicating with clients and team members.

- Proactive and comfortable taking ownership without needing constant direction.

- A practical problem solver who follows things through.

- Someone who enjoys improving processes and finding more efficient ways of working.

- A genuine team player who is happy to roll up their sleeves and help when needed.

A NOTE FROM US

We're not looking for someone who simply waits for the next task to be given to them.

We're looking for someone who naturally sees what needs to be done, takes ownership and makes sure things happen.

You'll have the support of the wider team, but we want you to feel comfortable taking responsibility for the administration function, identifying where things could work better and helping us continually improve the way we operate.

If you're organised, approachable, solutions-focused and enjoy being the person others can rely on to keep things moving, we'd love to meet you.

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📌 Administration Manager (City of Gold Coast)
🏢 McKern & Associates
📍 City of Gold Coast