peoplefusion is partnering with an established organisation to appoint an experienced Contact Centre Operations Lead. This hands-on role combines frontline service with workflow coordination, escalations, operational reporting and process improvement.
You will be the go-to for day-to-day operational matters, ensuring service standards and productive work delivery. The role is non-management but requires taking ownership, guiding the team and staying close to the work to keep things running
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📌 Hands-On Contact Centre Operations Lead (Newcastle)
🏢 Peoplefusion
📍 Newcastle
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