Tidal Insurance Brokers is seeking a reliable, conscientious and highly organised Broker Assistant to join our growing team.
We're looking for someone who takes ownership of their work, follows through on commitments, manages their tasks effectively and takes pride in getting things right the first time. This is a role for someone who is dependable, proactive and committed to delivering a high standard of service.
Broker Assistant (Insurance) | Client Service & Insurance Administration
Arundel, Gold Coast QLD
Full-Time
Tidal Insurance Brokers is seeking a reliable, conscientious and highly organised Broker Assistant to join our growing team.
We're looking for someone who takes ownership of their work, follows through on commitments, manages their tasks effectively and takes pride in getting things right the first time. This is a role for someone who is dependable, proactive and committed to delivering a high standard of service.
About Us
Tidal Insurance Brokers is a Gold Coast-based insurance brokerage specialising in Commercial and Personal Insurance. We are known for our responsive service, solid insurer relationships and structured systems that deliver quality outcomes for our clients.
The Role
Working closely with our Commercial Broking team, your responsibilities will include:
- Supporting brokers with day-to-day insurance administration
- Preparing client and policy documentation
- Liaising with insurers regarding renewals, endorsements and policy amendments
- Managing client records, file notes and policy maintenance
- Preparing claims histories and other supporting documentation
- Managing follow-ups, diaries and outstanding tasks
- Assisting with compliance requirements and file reviews
- Providing professional service via phone and email
About You
You are:
- Reliable, punctual and accountable
- Organised and process-driven
- Conscientious with strong attention to detail
- Able to manage multiple priorities effectively
- Proactive and willing to take ownership of your work
- Professional in your communication and presentation
You will also have:
- Tier 1 General Insurance qualification (completed or in progress)
- Strong computer skills and proficiency in Microsoft Office
- Excellent written and verbal communication skills
- Australian citizenship, permanent residency or unrestricted working rights
Experience as a Broker Assistant, Insurance Administrator or within an insurance brokerage is highly regarded. Experience with Insight software is advantageous, but not essential.
What's on Offer
- Competitive salary + superannuation
- Ongoing training and professional development
- Supportive and collaborative team environment
- Secure, long-term career opportunity
- Strong work-life balance
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📌 Broker Assistant (City of Gold Coast)
🏢 Tidal Insurance Brokers
📍 City of Gold Coast
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