ICR Group is seeking an experienced Operations Director to take end-to-end ownership of its national operations. You will lead booking, placement, supplier networks and customer care, shaping the operating model to scale with the business and deliver exceptional service across the policyholder journey.
You’ll report to the CEO, collaborate with Commercial, Product and Finance, and drive performance, cost-to-serve and process improvements while building a capable, scalable operations team.
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📌 Head of Operations & Scale, AI-Driven Insurance Ops (Adelaide)
🏢 The People Plugin
📍 Adelaide
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