Service NSW is seeking a Principal Service Designer to lead the design of a simpler, more connected CSR experience across Unify. You will map frontline work, observe service centres and align processes, systems and technology to deliver value for customers and staff.
You will work with product, engineering, operations and policy teams to translate insights into practical improvements and help shift the organisation toward people-centered service design.
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📌 Senior Service Designer — CSR Experience Lead (Hybrid) (Sydney)
🏢 Service Design Jobs
📍 Sydney
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