Accounts Manager - Specialist Anaesthetic Practice

Litton Andrews (Litton Associates Pty Ltd) – providing a Total Medical/Healthcare Recruitment and Consultancy Service with the best staffing, practice and business solutions.

Are you an experienced medical accounts professional looking for your next opportunity to take ownership of a high-performing accounts function within a well-established specialist medical team?

Our client, a respected group Anaesthetic Practice based in Auchenflower, is seeking an experienced, approachable and motivated Accounts Manager to lead and support its accounts department.

This is an excellent opportunity for someone who combines strong medical billing and accounts knowledge with previous supervisory or team leadership experience. You will play an integral role in overseeing the day-to-day operations of the accounts department, supporting and training team members, and ensuring the delivery of an efficient, accurate and professional accounts service.

Working closely with the Business Manager, Anaesthetists and broader practice team you will take ownership of the patient accounts function, ensuring patients receive clear, accurate and timely information regarding anaesthetic fees, out-of-pocket expenses, Medicare rebates, private health insurance contributions and payment arrangements.

Importantly, this position requires someone who understands that patients may be navigating financial concerns at an already stressful time and can approach these conversations with empathy, professionalism and discretion.

Reporting to and working closely with the Business Manager you will take responsibility for the day-to-day management and performance of the accounts department, including:

Leading, supervising and training accounts staff, providing ongoing guidance, support and direction.

Ensuring staff are adequately trained and confident in accurately preparing patient fee estimates, processing accounts and managing payments.

Conducting performance appraisals and supporting the ongoing development and capability of accounts team members.

Providing leadership and oversight to ensure consistent, efficient and accurate accounts processes across the department.

Patient Accounts & Medical Billing

Overseeing the patient accounts function, from initial fee estimation through to account finalisation.

Managing medical billing processes and ensuring accuracy, efficiency and consistency across the department.

Ensuring patients receive clear explanations regarding anaesthetic fees, out-of-pocket expenses, Medicare rebates and private health insurance contributions.





Providing compassionate and professional assistance to patients with account enquiries, billing concerns and payment arrangements.

Managing outstanding patient accounts, including appropriate follow‑ups and liaison with debt collection agencies where required.

Handling complex or sensitive patient account enquiries and difficult conversations with professionalism, empathy and discretion.

Investigating and resolving billing discrepancies, coordinating refunds, processing account adjustments and establishing payment arrangements.

Liaising with Medicare, private health insurers, Anaesthetists, external providers and other stakeholders regarding billing and patient account enquiries.

Assisting with bank reconciliations and reviewing accounts to support the reconciliation process.

Systems, Compliance & Process Improvement

Managing and maintaining individual Anaesthetist back‑end configurations within the Meditrust practice management system, ensuring information remains accurate and current.

Updating Meditrust with changes to Doctors and fee schedules.

Assisting with the onboarding of new Doctors to Medicare and private health funds.

Maintaining accurate policies and procedures relevant to the accounts department.

Developing and maintaining patient information resources, templates and communication procedures.

Identifying opportunities to improve billing processes, departmental efficiencies and the overall patient accounts experience.

Providing additional accounts and administrative support to the Business Manager as required.

About You

To be successful in this position, you will ideally bring:

Previous experience in medical accounts, preferably within a private specialist medical practice.

Solid knowledge of medical billing processes, terminology and patient accounts.

Previous experience in a supervisory, team leader or accounts management capacity.

Demonstrated ability to train, mentor and develop team members.

Knowledge of Medicare and private health insurance rebates, including patient out‑of‑pocket expenses.

Experience preparing patient fee estimates, managing billing enquiries and reconciling patient accounts.

Confidence managing outstanding accounts, billing discrepancies and sensitive patient conversations.





Strong organisational and time management skills, with exceptional attention to detail.

Excellent communication and interpersonal skills, with a friendly, approachable and professional manner.

The ability to manage competing priorities while maintaining accuracy, confidentiality and professionalism.

A proactive, solutions‑oriented approach and the ability to work collaboratively with Doctors, management and the wider practice team.

Experience with Meditrust would be highly regarded, although this is not essential. Candidates with experience using other medical practice management and billing systems will be considered.

Your Personal Attributes

You will be someone who:

Is genuinely patient‑focused and understands the importance of providing a compassionate and professional service.

Is approachable, confident and comfortable communicating with patients, medical practitioners and colleagues at all levels.

Demonstrates integrity, discretion and a high level of confidentiality.

Remains calm, patient and solutions‑focused when managing challenging or sensitive enquiries.

Takes ownership and accountability, following issues through to resolution.

Enjoys leading and developing a team while maintaining a hands‑on approach to the day-to-day operations of the department.

This is a full‑time, onsite position offering 76 hours per fortnight, with the flexibility to work a 9‑day fortnight.

Full‑time hours: 76 hours per fortnight.

9‑day fortnight: Available, with a rotating rostered day off.

Rostered Day Off: To be scheduled on either a Monday or Friday, subject to operational requirements and coordination with the existing management team.

Standard working hours: Generally 8.00am – 5.00pm Monday to Friday, with a 30‑minute lunch break.

Day prior to RDO: Working hours will be 8.00am – 4.30pm.

What's on Offer?

Competitive remuneration of $57 per hour + superannuation.

The opportunity to work a 9‑day fortnight.

A senior position with genuine responsibility and the opportunity to make a difference.

A supportive and collaborative specialist medical environment.

The opportunity to lead, mentor and develop an established accounts team.

A varied position combining operational accounts management, team leadership and patient engagement.

Staff social events and opportunities to connect with the broader practice team.

Location

Based within the Wesley Hospital precinct at Auchenflower, the practice is conveniently located with access to nearby parking options. Public transport is also available directly across the road from the practice.

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📌 Accounts Manager - Specialist Anaesthetic Practice (Brisbane)
🏢 Litton Andrews
📍 Brisbane