This position oversees the digital client experience for retail and wealth products. The individual in this role is responsible for designing, managing, and implementing end-to-end client journey-related policies and processes. The goal is to ensure that relevant policies are effectively executed and to enhance client satisfaction.

Strategy

- Represent good process design principles in programme activities, design sessions and decision making.
- Provide explicit guidance to stakeholders around good process design and how to apply process design principles to design work

Business

- Collaborate with multiple stakeholders to develop feasible process designs that can be successfully operationalized and deliver quality outcomes, including customer experience, turnaround times, service level agreements, and risk mitigation.
- Validate process designs across various streams,



ensuring alignment with overall process design principles and standards.
- Identify opportunities for process standardization, automation, and streamlining as part of design activities.

Processes

- Review process documentation produced by colleagues to ensure a consistent approach to process modelling across the entire process universe.
- Provide constructive feedback and design support to ensure that design decisions contribute to high-quality process design outcomes.

People & Talent

- Effective team player and collaborator
- Strong personal integrity
- Strong written and verbal communication skills
- Can effectively communicate business and technical information across the organization, being sensitive to the needs of unique audience.

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📌 Associate Director of Digital PM (Tewantin)
🏢 Standard Chartered
📍 Tewantin