Bakers Delight Castletown is a leading bakery retailer committed to providing our community with high-quality baked goods and exceptional customer service. We pride ourselves on our welcoming atmosphere, fresh products, and dedication to creating memorable experiences for every customer who walks through our doors. As part of the Bakers Delight family, we maintain a strong commitment to quality, sustainability, and supporting local communities.
About the role
We are seeking enthusiastic and friendly Junior Sales Assistants to join our team on a casual basis at our Castletown store in Townsville, QLD 4810. As a Junior Sales Assistant, you will play a vital role in delivering exceptional customer service whilst supporting the daily operations of our bakery. This is a flexible, casual position ideal for individuals looking to gain valuable retail experience in a fast-paced, customer-focused environment. You will work both on the shop floor and contribute to maintaining our store's welcoming atmosphere, ensuring every customer receives the warm, professional service Bakers Delight is known for.
Key responsibilities
Serve customers with a friendly and professional manner, taking orders and processing transactions accurately
Maintain knowledge of our product range and provide recommendations to customers
Keep the shop floor clean, tidy and well-stocked throughout your shift
Handle cash and card payments with accuracy and integrity
Assist in preparing and packaging baked goods for customers
Follow food safety and hygiene protocols at all times
Support the team during peak trading hours
Respond positively to customer enquiries and resolve any concerns professionally
Assist with opening and closing procedures as required
What we're looking for
Previous retail or customer service experience is preferred but not essential
Strong communication and interpersonal skills with a genuine passion for helping customers
Reliability and punctuality, with the ability to work flexibly around casual shifts
A positive attitude and willingness to learn
Ability to work as part of a team and support colleagues
Basic numeracy skills for handling cash and processing transactions
Food safety awareness and commitment to maintaining high hygiene standards
Flexibility to work varied hours, including weekends and public holidays
Availability for the 2026 Christmas season is a must.
What we offer
Casual, flexible employment arrangements to suit your lifestyle
Competitive hourly rates in line with award standards
A supportive and friendly team setting
Opportunity to develop valuable retail and customer service skills
Staff discounts on our products
Training and support from experienced team members
A welcoming workplace culture where your contribution is valued