- Supportive, friendly team in the education sector
About the role
We are a growing higher education provider based in Brisbane South, and we're looking for a reliable, customer-focused Student Support Administrator to join our team on a casual basis.
In this role you will be the first point of contact for our students, many of whom are international students. You'll help them with their enquiries and make sure they feel supported throughout their studies. You will also provide general administrative support to the Campus Director.
Key responsibilities
Student support
- Deliver excellent customer service to students in person, by phone and by email
- Assist international students with enquiries about enrolment, timetables, fees and general student matters
- Answer phone calls and respond to the student support inbox in a timely manner
- Follow up outstanding tuition fees and payment plansManage and maintain accurate student files and records
- Update student information in the student management system
- Support orientation sessions and onboarding of new students
- Help students with basic access to learning platforms and student email
- Prepare student letters and correspondence
- Assist with attendance and course progress tracking
- Refer students to the right support services where needed
Administrative support
- Provide general support to the Campus Director, including booking meetings, managing appointments and making calls
- Help with ad hoc administrative tasks as needed
- Help coordinate events and campus activities
About you
- Customer service focused, with a warm and professional manner
- Reliable, punctual and committed
- Able to problem-solve and use your initiative
- Highly organised, with robust attention to detail
- Strong written and verbal communication skills
- Experience in student services, education administration or customer service is highly regarded
- Experience working with international students is an advantage
- Able to handle confidential information with discretion
- Be part of a supportive and friendly team
- Make a real difference to students' study experience
- Flexible casual arrangement of 3 days per week