Trauma-Informed Scams Assessment Specialist (Melbourne)

Trauma-Informed Scams Assessment Specialist (Melbourne)

08 Nov
|
Australian Financial Complaints Authority
|
Melbourne

08 Nov

Australian Financial Complaints Authority

Melbourne

Australian Financial Complaints Authority (AFCA) is seeking an Assessment Specialist to perform the critical first assessment of scam complaints, establishing what occurred and the jurisdiction under the Scams Prevention Framework. You will triage issues and ensure cases reach the right team for progress.

You will weigh urgency and harm, maintain ownership through resolution, and help identify scam methods to inform how the framework operates in practice.

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📌 Trauma-Informed Scams Assessment Specialist (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne

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