Senior Dispute Resolution Lead - Early Resolution (Sydney)

Senior Dispute Resolution Lead - Early Resolution (Sydney)

08 Nov
|
Australian Financial Complaints Authority
|
Sydney

08 Nov

Australian Financial Complaints Authority

Sydney

Australian Financial Complaints Authority Limited is seeking a skilled Dispute Resolution Lead, Early Resolution to support the Dispute Resolution Manager in daily operations. You will coach the team to deliver effective complaints management and outstanding customer service.

You will oversee day-to-day operations, monitor case progression, act as escalation point, conduct monthly 1:1s, and provide best-practice dispute resolution guidance, plus reporting on telephony KPIs.

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📌 Senior Dispute Resolution Lead - Early Resolution (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney

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