Outbound Call Centre
- Confirmations Team Member (Casual) Customer Experience – Confirmations Team Member (Casual) Newstead, Brisbane | Casual Position | $46.00 per hour Work Australia’s Most Awarded and highest rated Solar Companies Since 2016, RESINC Solar has built a reputation as one of Australia’s highest-rated solar companies, delivering exceptional customer experience from first contact through to post-install support. We're looking for a confident, people-focused Confirmations Team Member to join our growing Customer Experience team on a casual basis. If you're great on the phone, enjoy connecting with people and thrive in a fast-paced environment, we'd love to hear from you What’s in It for You Casual employment with flexible shift opportunities Competitive hourly rate Performance-based bonus opportunities Ongoing coaching, training and development Opportunity to grow within a rapidly expanding business Supportive, energetic and high-performing team environment The Role This role is all about being the friendly, confident voice customers hear before their solar assessment. You’ll be responsible for confirming appointments, building value in the consultation, and ensuring our Solar Specialists’ schedules run efficiently — reducing no-shows and maximising the customer experience. What You’ll Be Doing Contact customers 24+ hours prior to confirm appointments Build value in the solar assessment to reduce cancellations Deliver confirmation calls with strong tone, confidence & structure Handle objections and questions professionally Rebook or resequence appointments to optimise calendars Manage inbound SMS,



email enquiries & shared inbox Ensure all required documents are received prior to appointments Maintain accurate CRM notes and follow internal processes Support Solar Specialists’ schedules and travel efficiency Take inbound enquiries from new customers What Success Looks Like Achieving 50%+ confirmation rate of daily appointments Strong rebooking rates on first contact High-quality, consistent customer interactions Accurate CRM updates and adherence to internal processes About You Confident communicator with a professional phone manner Robust attention to detail and organisation Able to work in a structured, process-driven environment Resilient and confident handling objections Reliable, accountable, and self-motivated Experience in customer service, call centre, or admin roles (essential) CRM experience (desirable but not essential) Why RESINC Solar At RESINC Solar, we believe in providing our people with the systems, structure and support they need to succeed. You'll benefit from: Clear systems, structure, and support to help you succeed Weekly coaching, performance tracking & development A team culture built on accountability, collaboration and growth Opportunities to develop your skills and progress your career within a rapidly expanding business Unlock job insights Hirer responsiveness Salary match Number of applicants
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an Outbound Call Centre Operator?
- Have you worked in a call centre before?
- Do you have customer service experience?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?

📌 Outbound Call Centre (Brisbane)
🏢 Resinc Solar
📍 Brisbane