Service NSW is seeking a Principal Service Designer to lead the design of a simpler, more connected experience for frontline staff delivering government services. You will study service centres, map CSR journeys, and translate insights into tangible improvements within the Unify platform.
You will work with product, engineering and policy teams to drive scalable, human-centred designs that reduce handling time and improve multi-channel interactions.
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📌 Senior Service Designer: CSR Experience Leader (Hybrid) (Sydney)
🏢 Service NSW
📍 Sydney
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