Clinical and Professional Services Pharmacist

We are a dedicated healthcare provider committed to making quality, accessible healthcare services available to local residents. Our team values personalised care, professional integrity and strong relationships with patients and healthcare professionals.

We aim to support positive health outcomes through trusted advice, reliable pharmacy services and a welcoming environment where patients feel supported in managing their health.

The Opportunity

The Clinical and Professional Services Pharmacist provides safe, effective and patient-centred pharmaceutical care while taking a lead role in developing the company as a trusted community health destination. The position combines accurate dispensing, clinical consultation and regulatory compliance with the proactive delivery, promotion and continuous improvement of professional pharmacy services. A central focus of the role is to identify patients who may benefit from professional services, initiate appropriate clinical conversations, support patient follow‑up and build productive referral relationships with local GPs, medical centres, allied health providers and community organisations. The Pharmacist is expected not only to deliver services, but also to help embed professional services into everyday pharmacy workflow and contribute to their sustainable growth.

Key Responsibilities include:

Dispensing and Medication Management

- Dispense prescriptions accurately and efficiently in accordance with Pharmacy Board of Australia requirements and applicable legislation.
- Review prescriptions for appropriateness, interactions, contraindications, therapeutic duplication and opportunities to optimise therapy.
- Provide clear medication counselling on correct use, storage, adherence and potential adverse effects.
- Undertake and document clinical interventions, including liaison with prescribers where required.
- Ensure dispensing documentation complies with PBS, RPBS and Victorian legislative requirements.
- Maintain dispensing accuracy standards and report errors or near misses immediately.
- Manage owing prescriptions and follow up with prescribers when necessary.
- Apply generic substitution and pharmacy network requirements appropriately.

Professional Services Development and Delivery

- Proactively identify and engage patients who may benefit from professional pharmacy services, rather than relying solely on patient‑initiated enquiries.
- Deliver and promote skilled services including vaccinations, MedsChecks, Dose Administration Aids, health screening, medication adherence support, minor ailments consultations and expanded scope services for which the Pharmacist is appropriately trained and authorised.
- Use prescription presentations, dispensing history and patient consultations to identify clinically appropriate service opportunities.
- Conduct patient‑centered consultations that are evidence‑based, culturally safe, within scope and supported by informed consent.
- Build ongoing relationships with patients requiring chronic disease management, preventative health support or medication follow‑up.
- Develop and maintain referral relationships with local GPs, medical centres, allied health practitioners, aged care providers and community health organisations.
- Follow up patients after professional service consultations where clinically appropriate to support continuity of care and repeat engagement.
- Maintain accurate, timely and complete clinical records and ensure all eligible service claims meet program and audit requirements.
- Monitor service activity and contribute to regular reporting on utilisation, patient outcomes, referrals and opportunities for improvement.
- Identify opportunities to introduce, expand or improve professional services and present practical recommendations to Management.




- Keep abreast of Victorian expanded scope developments and support safe implementation of new services, protocols, training and workflow changes.
- Work with pharmacy leadership and the wider team to make professional services visible, accessible and integrated into routine pharmacy operations.
- Ensure professional services are recommended only where clinically appropriate and never solely to meet commercial targets.

Regulatory Compliance

- Ensure compliance with Victorian poisons and controlled substances legislation, including accurate Schedule 8 records and required checks.
- Conduct required balancing of controlled drug registers and report discrepancies promptly to Management.
- Protect patient confidentiality and comply with the Australian Privacy Principles.
- Comply with TGA requirements for medicine storage and handling and maintain Quality Care Pharmacy Program standards.
- Maintain current AHPRA registration, professional indemnity insurance and all credentials required for services delivered.
- Report notifiable events and professional incidents as required.

Patient and Healthcare Engagement

- Build trusted relationships with patients through accessible, respectful and clinically sound advice.
- Communicate effectively with prescribers and other health professionals to support coordinated care and appropriate referrals.
- Explain professional services clearly, including purpose, eligibility, cost, consent, privacy and follow‑up arrangements.
- Contribute to community health promotion activities and targeted service campaigns that align with local health needs.
- Resolve patient concerns constructively and elevate significant complaints in accordance with the company policy.

Inventory and Operational Management

- Order dispensary stock within approved parameters and maintain appropriate stock availability.
- Complete stock rotation, expiry checks, returns and stocktake activities accurately.
- Identify non‑performing or obsolete stock and recommend appropriate action.
- Ensure pricing, storage, security and recall procedures are followed.
- Provide practical support during peak trading periods and maintain a safe, clean and professional working environment.

Team Capability and Collaboration

- Support Pharmacy Assistants, Dispensary Technicians, interns and other pharmacists with clinical guidance and practical coaching.
- Build team confidence to recognise appropriate service opportunities and refer patients to the Pharmacist without using high‑pressure selling techniques.
- Contribute to service scripts, workflow tools, patient resources and team training that improve consistent service delivery.
- Communicate service priorities, operational matters, risks and improvement opportunities to pharmacy leadership.
- Participate in team meetings, training, incident reviews and quality improvement activities.
- Contribute to a respectful, accountable and collaborative workplace culture.

Professional Development and Safety

- Maintain current clinical knowledge, legislative awareness and mandatory Continuing Professional Development requirements.
- Maintain competence and credentials for each professional service delivered.
- Complete required company, pharmacy network and workplace health and safety training.
- Follow infection control, incident reporting and risk management procedures.
- Seek feedback and use service data,



patient feedback and incident learnings to improve practice.

The Ideal Candidate

You will be a reliable and approachable pharmacist who enjoys helping people, communicates confidently and works well as part of a team. You will bring sound clinical judgement, attention to detail and a commitment to safe, evidence‑based practice.

Essential Qualifications and Experience

- Bachelor of Pharmacy or Master of Pharmacy from an accredited Australian university.
- Current unrestricted registration with AHPRA as a pharmacist.
- Current professional indemnity insurance and authority to practise in Victoria.
- Demonstrated experience delivering professional pharmacy services.
- Demonstrated ability to proactively identify and appropriately engage patients who would benefit from pharmacy services.
- Strong consultation skills and confidence conducting patient‑centered clinical consultations.
- Demonstrated initiative in implementing, improving or growing a pharmacy service.
- Ability to work safely and accurately in dispensing while balancing scheduled and opportunistic clinical services.

Highly Desirable Experience

- Vaccination accreditation and recent experience delivering vaccination services.
- Experience with Victorian expanded scope services, minor ailments pathways or other pharmacist‑led clinical programs.
- Experience developing referral relationships with GPs, medical centres, allied health providers or aged care services.
- Experience using service activity data, patient follow‑up systems or workflow tools to improve service utilisation.
- Knowledge of local pharmacy service funding, claiming requirements and audit‑ready documentation.
- Experience mentoring pharmacy team members in professional service identification and delivery.

Skills and Competencies

- Strong clinical knowledge and evidence‑based practice capability.
- Excellent attention to detail and commitment to dispensing and documentation accuracy.
- Confident, persuasive and ethical communication with patients and healthcare professionals.
- Commercial awareness and understanding of how clinically appropriate professional services contribute to patient outcomes and pharmacy sustainability.
- Ability to translate service opportunities into practical workflows, follow‑up processes and measurable activity.
- Initiative, accountability and sound professional judgement.
- Ability to manage competing priorities in a fast‑paced community pharmacy.
- Proficiency with dispensing, booking, claiming and patient record systems.

Personal Attributes

- High integrity and robust professional ethics.
- Patient‑focused, approachable and respectful.
- Proactive, energetic and comfortable initiating clinical conversations.
- Outcome‑oriented while maintaining clinical independence and professional boundaries.
- Curious and willing to test, measure and improve recent ways of working.
- Calm under pressure, reliable and collaborative.

Working Conditions

- Hours are as specified in the employment contract, with roster flexibility that may include evenings, weekends and public holidays.
- Pharmacy dispensary and consultation room environment with regular patient‑facing responsibilities.
- Ability to stand for extended periods, undertake dispensing activities and lift or move stock up to 15 kg.
- Professional presentation and ability to work efficiently in a fast‑paced, technology‑enabled workplace.

What We Offer

- A supportive, team‑oriented environment focused on quality patient care
- Opportunities to develop clinical and professional skills
- Ongoing professional development and training opportunities
- Exposure to a range of pharmacy services and clinical practice
- Competitive remuneration and conditions
- The opportunity to make a positive contribution to local community health

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📌 Clinical and Professional Services Pharmacist (Williamstown)
🏢 Melbourne HR
📍 Williamstown