Teachers Mutual Bank Limited is seeking a capable Contact Centre Team Leader to guide a Sydney-based team of 10–12 members. You will coach daily, drive service standards and ensure operational decisions align with member expectations.
The role emphasizes building solid stakeholder relationships, improving processes and maintaining quality outcomes within a regulated banking environment. This is a local leadership position with visibility across the organisation.
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📌 Sydney Contact Centre Team Leader — Coach & Grow
🏢 Teachers Mutual Bank
📍 Sydney
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