CASUAL PHYSIOTHERAPY RECEPTIONIST

Location: Cheltenham, VIC

Employment Type: Casual

Hours: Initially approximately 1 X 3 – 4.5 hour shifts per week, with the potential to increase to 1–2 shifts of 3–4 hours each, including Saturdays, days and evenings.

Start Date: ASAP

ABOUT US

We're a friendly, family-focused physiotherapy clinic in Cheltenham, offering high-quality Physiotherapy and Clinical Pilates services in a supportive and welcoming environment.

We pride ourselves on exceptional patient care, professionalism and creating a positive atmosphere for both our clients and team.

THE ROLE

We're looking for a friendly, reliable and motivated Casual Receptionist to join our reception team.

This role is ideal for someone who is organised, confident in communicating with people, quick to learn new systems and procedures, and enjoys being part of a busy healthcare environment.

This is a fantastic opportunity to gain valuable experience in medical reception and the allied health industry, developing practical skills in patient communication, appointment management, healthcare administration and clinical practice systems. Whether you're looking to build your experience or explore a future career in healthcare, this role offers a supportive environment to learn and grow.

Flexibility and availability are especially important for this position. Shifts may include Saturday mornings (8:00am–11:00am), weekday evenings (4:00pm–7:30pm), and some weekday cover.

We're particularly interested in someone who has good availability to cover additional shifts during staff holidays, sick leave and other absences, sometimes at short notice.

As one of the first points of contact for our clients, you'll play an important role in creating a welcoming and professional experience.

We're looking for someone with a positive attitude,



strong initiative and a genuine willingness to learn.

KEY RESPONSIBILITIES

KEY RESPONSIBILITIES

- Welcome clients and provide friendly, professional customer service
- Manage patient bookings and appointment schedules
- Answer phone calls and respond to emails professionally
- Process patient payments, private health insurance and Medicare claims
- Maintain accurate patient information and complete administrative tasks
- Keep reception and clinic areas clean, tidy and organised
- Support our physiotherapists and work collaboratively with the reception team
- Follow clinic procedures and confidently learn new systems and processes

SKILLS & ATTRIBUTES – ESSENTIAL

- A quick learner who can confidently pick up new systems, procedures and responsibilities
- Flexible availability to cover additional shifts when required
- Excellent verbal and written communication skills
- Robust computer skills and confidence using technology
- Friendly, approachable and professionally presented
- Excellent attention to detail and organisational skills
- Reliable, punctual and committed to providing excellent service
- Confident telephone manner and strong interpersonal skills
- Ability to work independently, show initiative and problem-solve
- Positive, cooperative attitude and willingness to support the team
- Ability to remain calm and organised during busy periods

DESIRABLE, BUT NOT ESSENTIAL

- Previous physiotherapy, medical or allied health reception experience




- Familiarity with Cliniko practice management software
- Experience processing EFTPOS, private health insurance, HICAPS/Tyro and Medicare payments
- Previous customer service or administrative experience

Previous medical reception experience is not essential. We're happy to train the right person who demonstrates initiative, enthusiasm, flexibility and a willingness to learn. THIS ROLE WOULD SUIT SOMEONE WHO:

- Has a positive, 'can-do' attitude and genuinely enjoys helping others
- Learns quickly and is confident using computers and new technology
- Is organised, efficient and takes pride in their work
- Has good availability throughout the week and on Saturdays and is happy to assist with additional shifts
- Enjoys working both independently and as part of a supportive team
- Values excellent customer service and building positive relationships with clients

HOW TO APPLY If you're friendly, reliable, a quick learner and enjoy working with people, we'd love to hear from you!

Please email your resume and a brief cover letter, introducing yourself and outlining your experience and availability, to:

[email protected]

IMPORTANT: Please include your availability across Monday to Saturday, including your flexibility to cover additional shifts during staff holidays and absences.

We look forward to welcoming the right person to our team!

Job Type: Casual

Pay: $20.23 – $33.71 per hour (subject to applicable award rates and entitlements)

Expected Hours: Initially 3–4.5 per week, with the potential to gradually increase.

Job Type: Casual

Pay: $20.23 – $33.71 per hour

Expected hours: 3.0 – 4.5 per week

Benefits

- Employee discount

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Casual Physiotherapy Receptionist (Cheltenham)
🏢 Inner Strength Bayside
📍 Cheltenham