Centre Manager & Customer Experience Lead The City of Canada Bay is a thriving and diverse community, surrounded by the beautiful bays of Sydney Harbour and renowned for its parklands, cycle paths and walkways. Our values underpin how we operate:
We act with integrity | We empower our people | We are respectful | We work together | We innovate.
About the opportunity The City of Canada Bay is seeking an experienced, customer-focused recreation leader to join our Recreation Services team as Centre Manager & Customer Experience Lead.
This is a key operational leadership role with a dual focus delivering a broad range of services in customer experience, recreational gymnastics and fitness: leading the operations and performance of Rhodes Recreation Centre (RRC) and setting the direction for Customer Experience across Recreation Services.
Reporting to the Manager, Recreation Services, you will lead a high-performing team, grow membership and participation, and ensure every customer receives a professional, responsive and high-quality experience.
Key responsibilities
As Centre Manager & Customer Experience Lead, you will:
- Lead the day-to-day operations of RRC’s customer experience, gymnastics & fitness team, ensuring safe, efficient and customer-focused service delivery.
- Inspire and develop a capable, engaged team, fostering a culture of accountability and service excellence.
- Drive the centre’s financial and commercial performance, identifying opportunities for growth and improvement.
- Set consistent customer experience standards, systems and frameworks across Recreation Services.
- Use customer insights and data to improve satisfaction, membership growth and retention.
- Bring forward new ideas,
technologies and partnerships that lift the customer experience.
About you You are an experienced leader with a background in recreation, leisure or fitness, who combines robust operational and commercial skills with a genuine passion for delivering outstanding customer experiences.
To be successful in this role, you will bring:
- Relevant tertiary qualifications in recreation, sport, business or a related discipline, or equivalent experience.
- At least five years’ leadership experience in recreation, leisure, fitness or community centre management.
- Demonstrated success in service delivery, membership growth and retention.
- Strong business acumen, including budgeting, financial oversight and performance reporting.
- Confidence using business systems, CRM platforms and data to drive decisions.
- Excellent communication and stakeholder engagement skills, and sound knowledge of work health and safety and risk management.
- Current Class C Driver Licence.
- Current First Aid and CPR Certification.
- A Current Working with Children Check.
What’s on offer The City of Canada Bay also offers a range of benefits, including:
- A range of flexible work arrangements including hybrid work from home arrangements
- A supportive, energetic, and passionate team
- Significant leave benefits,
including sick/personal leave and access to Long Service Leave after 5 years.
- Health and wellbeing programs, including Yoga classes, Fitness Passport, Flu vaccinations and Skin Cancer Checks.
- And much, much more!
Want to know more? Further information about the role and its requirements is available in the attached Position Description.
For a confidential discussion about the opportunity, please contact Jason Grenade, Project Director – Recreation, on [02 9911 6406](tel:02 9911 6406) or at
[email protected].
How to apply
Candidates MUST apply online by completing the application form. Applications close 11:30pm, Friday 20 November 2026 and will not be accepted through any other medium.
If you have any accessibility requirements, please contact Grace Aberin on [02 9121 0238](tel:02 9121 0238) or via email at
[email protected] to discuss how we can support you through the recruitment process.
The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and is committed to providing a safe workplace.
The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative and inclusive workplace.
We welcome and encourage applications from people of diverse backgrounds and ages, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people with disability and people from other diverse communities.
Formal offers of employment are subject to standard Council pre-employment checks, including medical and other background checks.
📌 Centre Manager & Customer Experience Lead (Rhodes)
🏢 City of Canada Bay Council
📍 Rhodes