Melbourne City Mission – North Fitzroy VIC

The Response Team Leader provides day-to-day leadership, supervision and operational oversight of the North East Response Team within MCM's Intensive Children and Family Services portfolio. The role is responsible for supporting practitioners to deliver high-quality, trauma-informed and family-centred interventions that enhance child safety, wellbeing and family functioning. Working closely with internal stakeholders and external partners, the Team Leader drives practice excellence, service performance and continuous improvement while fostering a positive and collaborative team culture. The Team Leader also plays a key role in embedding evidence-informed practice, supporting the implementation of fidelity measures and quality improvement processes to ensure service delivery aligns with program models, contractual requirements and best practice standards.

About you

We are looking for someone who can:

- Demonstrate substantial experience working within Child and Family Services, Family Preservation, Child Protection, or related community service settings.

- Provide effective practice leadership, coaching and supervision to practitioners delivering complex casework and family interventions.

- Apply advanced knowledge of trauma-informed, strengths-based and child-centred practice frameworks.

- Demonstrate experience using fidelity frameworks, reflective practice approaches and quality monitoring tools to drive practice excellence, support staff development and ensure high-quality outcomes for children and families.

- Develop and maintain robust partnerships with Child Protection, The Orange Door, community organisations and other key stakeholders.

- Effectively manage service delivery, reporting requirements, risk management and competing operational priorities in a fast-paced environment.

Essential:

- Relevant tertiary qualification in Social Work, Psychology, Community Services, Human Services or a related discipline.





- Demonstrated leadership experience within Child and Family Services or a comparable community services environment.

- Experience providing supervision, coaching and support to practitioners managing complex family cases.

- Demonstrated understanding and application of evidence-informed practice models, fidelity tools and continuous quality improvement processes.

- Strong understanding of Victorian child and family service systems and practice frameworks.

- Current Victorian Driver Licence.

Screening Criteria:

- National Police check

- Working with Children check and NDIS Worker Screening check (or ability to obtain)

- Valid Victorian Drivers license

- Right to Work in Australia

Benefits of working with MCM include:

- Diverse and inclusive organisation

- Attractive Salary Packaging benefits

- Supportive learning and development environment

- Culture of continuous improvement

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

#J-18808-Ljbffr

📌 Restoring Team Leader (Yarra Junction)
🏢 Melbourne City Mission
📍 Yarra Junction