As part of the service desk team, you will be responsible for providing support to

employees. This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and ,providing workarounds.

Environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile

phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing

solutions

Skills:

2-5 years of experience in service desk support for windows ecosystem, software,

and hardware troubleshooting for end users.

- Experience in Service Desk (remote supporting users using tools such as Microsoft
- Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room
- Experience in the usage of service desk ticketing system to handle incidents and

requests.

- Strong analytical skills and effective problem solving
- Willingness to learn continuously.
- Good Communication skills (ie. internal stakeholders and external stakeholders

such as presenting ideas and communication with vendor support.)

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📌 Desktop Support Engineer (Sydney)
🏢 Synechron
📍 Sydney