Our client is a well-established local council committed to delivering exceptional customer experiences and making it easier for customers to access Government services./n
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/nThey are currently seeking a motivated Call Centre professional to join their high-performing and energetic team in an exciting 6 month contract opportunity based in the Sydney CBD. /n
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/n The Job/n
/n Reporting through to a Team Leader, you will be responsible for the following duties:/n
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- Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
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- Accurately process customer applications and data within required timeframes using relevant systems.
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- Maintain accurate records of customer communications and feedback.
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- Provide effective administrative support, including data entry, word processing and spreadsheet use.
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- Perform general administrative tasks to support team operations.
/n /n You/n
/n To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:/n
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- Minimum 12 months’ experience in a call centre environment. /n
- Experience working in the local or state government sector is desirable.
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- Strong written and verbal communication skills.
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- Ability to work across multiple systems simultaneously.
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- Demonstrated customer service skills with strong attention to detail.
/n /n How to apply/n
/n Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job board. /n
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/n Please note that only shortlisted candidates will be contacted.
📌 Customer Service Officer | Local Government (Sydney)
🏢 SB Recruitment
📍 Sydney
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