Key Responsibilities

1. Core Data Center Infrastructure Management

- Install, cable, configure, and deploy servers, storage systems, racks, and network equipment.

- Perform rack and stack activities for current customer deployments.

- Install and support switches, routers, firewalls, and other network infrastructure.

- Perform hardware lifecycle activities, including upgrades, replacements, and decommissioning.

- Handle fiber optic and copper cable patching and cable management.

- Perform firmware updates and system patching wherever applicable.

1. Remote Hands &
- Data Center Support

- Provide onsite remote hands support in multi-customer data center environments.

- Perform server reboots, drive replacements, cable swaps, and hardware troubleshooting.

- Check hardware indicator lights and review console outputs.

- Respond to operational requests in accordance with defined service levels and workflows.

- Support day-to-day data center infrastructure operations.

1. Change Management &
- Documentation

- Follow established change management and change control procedures.

- Maintain accurate rack layouts, network diagrams, and infrastructure documentation.

- Record all completed activities for auditing, compliance, and operational tracking.

- Ensure all changes and maintenance activities are properly documented.

1. Vendor &
- Hardware Coordination

- Coordinate with hardware vendors for repairs, RMAs, and maintenance activities.

- Schedule and supervise third-party vendors performing onsite work.

- Assist with hardware replacement and maintenance coordination.

1. IT Asset Management &
- Inventory

- Maintain accurate inventory of servers, storage devices, and networking equipment.

- Identify and track customer-owned versus provider-owned hardware.

- Ensure proper equipment tagging and labeling with asset IDs and customer identifiers.

- Maintain accurate rack, cabinet, and cage-level equipment location records.





- Support compliant disposal and recycling of retired equipment.

1. Receiving, Logistics &
- Equipment Handling

- Receive, inspect, and record incoming hardware shipments.

- Verify equipment against purchase orders and customer requirements.

- Coordinate equipment staging before deployment.

- Manage outbound shipments, equipment returns, and RMA logistics.

1. Asset Tracking &
- Documentation Systems

- Update and maintain IT asset management systems.

- Work with CMDB and DCIM platforms for inventory and infrastructure tracking.

- Ensure all equipment movements, installations, replacements, and decommissioning activities are accurately recorded.

Required Skills &

- Experience

- Previous hands-on experience as a Data Center Engineer, Data Center Technician, or Data Center Field Engineer.

- Proven experience in enterprise data center operations.

- Strong practical knowledge of server installation, rack and stack, and hardware deployment.

- Experience with fiber optic and copper cabling, patching, and cable management.

- Working knowledge of servers, storage systems, switches, routers, and firewalls.

- Experience performing hardware troubleshooting, component replacement, and server reboot operations.

- Understanding of data center change management and operational procedures.

- Experience with IT asset inventory, CMDB, and DCIM systems.

- Good documentation, communication, and coordination skills.

- Ability to work independently and manage onsite infrastructure support activities.

Preferred Qualifications

- Experience working in Oracle data center environments or similar enterprise/multi-tenant data centers.

- Experience supporting customers in colocation facilities.

- Knowledge of ITIL processes and change management practices.

- Familiarity with enterprise server and storage hardware.

- Previous experience coordinating hardware vendors and RMA processes.

Experience

- Data Center Field Engineer: 2 years (Preferred)

Work Authorisation

- Australia (Preferred)

Work Location: In person

📌 Data Center Technician (Eagle Farm)
🏢 MNL Technologies
📍 Eagle Farm