Freedom Kitchens is seeking an experienced Senior Resolutions Officer to lead how we handle complex and escalated customer matters across NSW, QLD, VIC and SA. You’ll be based in Chatswood and be part of our Operations team with some travel required to our Central Coast office.
You’ll own each matter from first escalation to final resolution, working with multiple teams and partners to deliver fair, practical outcomes and to fix root causes so issues don’t reoccur.