/n Introduction/n

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/n Sanctuary Cove Marina is looking for a self-motivated and energetic person to join its team. If you have a passion for the water, love a challenge and have a personality for great customer service we would like to hear from you. The Dockmaster role is responsible for providing a high standard of customer service to marina users, as well as ensuring the marina environment is kept safe, clean and tidy. /n Working closely with the General Manager and Marina Operations Officer, key responsibilities for the Dockmaster include: /n /n

- Ensuring the delivery of exceptional service to marina members and customers in collaboration with the General Manager, Marina Manager, and Dockhands.

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- Assigning casual marina berths, monitoring marina area, and overseeing marina movements at both Sanctuary Cove and Coomera Waters Marinas

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- Assisting customers, at their berth, with docking and undocking procedures.

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- Assisting with fuelling, pumping out waste enquiries, and other vessel services.

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- Liaising with security for any after-hours activity, such as vessels arriving outside of office hours.

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- Ensuring the safety and security of docked vessels, especially during weather events.

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- Assisting with the day-to-day supervision of the Casual Dockhands. /n
- Assisting with special events including the Sanctuary Cove International Boat Show.

/n /n Other reasonable duties as required. /n YOUR BACKGROUND /n /n

- 2+ years’ experience in dockhand,



dockmaster or similar roles within the marine industry

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- Strong understanding of standard marina operations

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- Demonstrated experience assisting customers in a busy marina

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- Experience in general maintenance in a marina environment an advantage

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- Sound knowledge of health and safety standards

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- Computer literate with the ability to learn and use a range of programs

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- Certificate in marina operations or related field desirable

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- Valid Boat Licence required

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- Ability to swim

/n /n BENEFITS /n We offer a highly supportive and fun work environment, plus the opportunity for professional growth through our extensive hospitality operations.

Benefits include: /n /n

- Competitive remuneration and a fun work setting.

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- Generous wine and dining discounts.

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- Great company Perks and onsite parking.

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- Hotel and Dining Discounts.

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- Lifestyle Platform with 400+ retailer discounts Salary Sacrificing/Financial Education and benefits.

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- Career Progression/Mulpha Academy/Study Assistance.

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- Wellbeing Hub/Healthcare Discounts/Employee Assistance Program.

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- Opportunity for work experience in other company operations and events such as Sydney International Boat Show or the Sanctuary Cove Boat Show.

/n /n Own Transport will be required due to the location of Sanctuary Cove /n ABOUT THE SANCTUARY COVE MARINA /n APPLICATIONS /n If you believe this position matches your skills and experience, please apply online today! /n

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📌 Dockmaster (Gold Coast)
🏢 Mulpha HR
📍 Gold Coast