Location:
Clayton, VIC | Type: Full-time, 100% On-site About Our Client We have partnered with a leading Australian health fund to recruit an exceptional Branch Manager for their busy Clayton location. Known for their commitment to member-first service, our client offers a collaborative, high-performing environment focused on community, growth, and team development. The Opportunity In this dynamic, 100% office-based leadership role, you will take full ownership of branch operations, drive local market growth, and lead a high-touch customer service team.

Key responsibilities
include: Team Leadership: Coach, mentor, and motivate branch staff to achieve peak performance, individual development goals, and high engagement. Business Growth: Execute local area marketing, corporate partner activities, and member acquisition strategies across Health, Life, and Overseas Visitor Health Cover (OVHC). Member Excellence: Oversee daily branch operations, ensuring first-point resolution for enquiries and delivering exceptional member experiences. Operational Management: Manage branch resourcing,



budget parameters, risk compliance, and Fund operational standards. What We Are Looking For Proven Leadership: Strong track record in leading, coaching, and developing teams in a retail, financial services, or health setting. Sales & Service Drive: Demonstrated success in meeting KPI targets and delivering outstanding customer satisfaction. Operational Capabilities: Sound judgment under pressure, solid organizational skills, and proficiency in MS Office suite.

Location:
Commutable to Clayton, VIC for full-time, on-site duties.
- Fluency in Mandarin and/or Cantonese is highly advantageous What's in It for You? Competitive Package: Base salary of $100,000
- $105,000 + Super Career Development: Ongoing leadership training and clear progression pathways Culture: A supportive, purpose-driven workplace where achievements are genuinely recognized We actively encourage applications from any background.

📌 Branch Manager (Melbourne)
🏢 Randstad - Banking & Financial Services
📍 Melbourne