– Equipment Services Coordinator AU

About TR Group

TR Group specialise in heavy commercial vehicles, with a goal of being the best in the world at what we do. With branches across New Zealand and Australia, we work hard to deliver a top-quality product and service for our customers.

Since 1992 we have put huge emphasis on our culture and the team which helps to create and drive an environment where we can learn, grow and constantly challenge ourselves.

At TR we have a clear vision – this vision is to do something extraordinary. There are two pillars to this:

- Create a business that has extraordinary results.
- Create a business that leaves a lasting imprint on the world.

Extraordinary results don’t just happen. These are the sum of the inputs and effort we put in. A few of those inputs are; understanding our customers, being truck specialists - not financiers and knowing where we can add value and to get the best out of their gear. Leaving a lasting imprint, and making a positive difference in the lives of others. We see this as being inclusive of our customers, our suppliers, the community and each other. We focus on our values and culture and believe if we are taking care of that well, the outputs will look after themselves.

We believe that by focusing on our vision of extraordinary results, and leaving a lasting imprint, we are always growing, learning and improving.

About the Team

TR Group AU can be found in Melbourne, Newcastle, Brisbane, Perth and Adelaide as Truck and Trailer lease and rental specialists. We take huge pride in what we do and want to be the best at it. With a growing fleet of just over 2,000 trailers and a growing inventory with just over 350 trucks, our team are busy keeping our customers and gear on the road.

With a mixture of sales, rental, admin, finance, workshop, and alike – we all work as one team to get the job done.

About the Role





Our Equipment Service Co-ordinator is a critical part of our rental team. It is up to them to have our equipment provided to the customer in a condition that surpasses their expectations. This includes cleaning, valeting, arrange servicing and complete minor repairs ourselves in a short time frame.

This role is also required to deliver or pick up hire equipment from customers and transfer equipment between depots and to keep to our ‘Hook up and Go’ policy. This means that every customer that enters the yard should be able to hook up a trailer, or pick up a truck, problem free in a minimum amount of time, the Equipment Services team are responsible for ensuring this is the case and that customers enjoy their contact with TR.

Specific Responsibilities

- May include some truck driving requirements, including pick up and drop off of hire equipment and transferring vehicles
- Inspecting vehicles for damage upon dehire including:
- Damage inspection and documentation is completed
- Use of Autocheck
- Service requirements arranged if required
- The equipment is legal and compliant for the next customer
- Any maintenance required is booked with appropriate suppliers
- A maintenance/repair report is made on the vehicle/equipment if required
- Faults Diagnosis

- Washing, and grooming inside of vehicles as they come off hire, making sure all equipment is at a high level of presentation and legally compliant ready for the next customer




- Updating our MCS rental management system with relevant vehicle details
- Repairs to the Equipment within capabilities
- Ability to demonstrate a commitment to OH&S; policies, procedures and regulations and commit to the safety requirements
- Undertake other duties as requested by management from time to time
- Maintain a clean and tidy work area and also maintain the appearance of the yard in all respects, fencing, rubbish collection, and general condition of the yard

- Labouring duties
- Display initiative around how we can improve on what we currently do

General Responsibilities

- To take responsibility for improving personal skills and continuing personal training in order to be a leader in your field of expertise.
- Develop excellent relationships with external and internal customers and suppliers.
- To assist in the training and skill improvement of other staff where it may benefit the performance of the team.
- Have a strong desire to work as part of a team

Key Skills

- High standards of work and work ethic.
- An ability and willingness to learn.
- Systematic thinker.
- Someone who pays attention to detail and is meticulous.
- Sound written and oral communication skills.
- A high level of computer keyboard skills, being competent with word and excel.
- The ability to multitask, manage fluctuating workloads and manage your time accordingly.
- Positive interpersonal skills with the ability to interact as part of a team. Ability to build a good rapport with other team members and customers.
- An ego-less approach to working with the team. The person we can go to and rely on to get things done “A safe pair of hands”.
- A good sense of humour and be prepared to contribute toward a supportive and positive environment

Reporting To the Branch Manager

Salary

Will reflect the skills of the applicant

Our Values

📌 Equipment Services - Transport labourer (Welshpool)
🏢 TR Group
📍 Welshpool