- Full time / 9 day fortnight / 36 hours per week
- Salary: From $94,439 per annum. plus Superannuation
- Position Brief - External Communications Officer

About the role The External Communications Officer is responsible for delivering customer-facing communications across a range of channels that promote the City's services, programs and priorities. The role coordinates Councillor marketing communications, manages bookings for City advertising assets, undertakes brand and asset audits, and supports the development of communication resources, toolkits and campaigns that strengthen the City brand.

Responsibilities include

- Deliver external communications across a range of customer-facing channels
- Coordinate city-wide brand and asset audits to ensure consistency and compliance with brand standards
- Manage Councillor marketing communications, including briefing, reviewing creative assets and overseeing design workflows for divisions
- Coordinate bookings for Council-owned advertising assets
- Support the development of marketing campaigns, communication resources and toolkits that strengthen and promote the City brand
- Assist with the delivery of the City's sponsorship program
- Ensure all activities undertaken reflect the organisations High-Performance Principles
- Contribute to a culture focused on high safety and wellbeing

We’re looking for people who have:

- Certificate IV Marketing and Communications and / or equivalent and relevant experience
- Experience with design account management
- Demonstrated experience in communications, marketing or brand management.
- Strong stakeholder engagement skills with the ability to build effective relationships
- Excellent written communication skills and a keen eye for detail and brand consistency
- Proven ability to manage multiple projects, priorities and deadlines in a fast-paced environment.

Be part of shaping the Gold Coast’s future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

- 9-day fortnight
- Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
- Personal and career development courses
- Access to 350+ fitness facilities through Fitness Passport




- 4 free confidential counselling sessions a year for you or an immediate family member
- 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. How to apply To submit your application, please click and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person Michelle Field

Contact Email [email protected]

Closing Date Sunday 22 November 2026,11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.

City of Gold Coast Recruitment

Privacy Acknowledgement

We collect your personal information in order to provide the services requested, perform associated Council functions and services, and to update and maintain Council's customer information records. Your personal information has been collected from Scout Talent Pty Ltd (ABN 18 129 212 602) (“Scout Talent”). Your information is handled in accordance with the Information Privacy Act (Qld) 2009 and may only be accessed by Councillors, Council employees, Scout Talent and authorised contractors. Unless authorised or required by law,



we will not provide your personal information to any other person or agency. We may also use your personal information in order to contact you to provide you with information regarding Council functions and services. If you do not wish to receive such information please opt out using the unsubscribe link in the communication material sent to you.

By submitting a job application and providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in this Privacy Statement.

Our Privacy Policy explains how you may request access to and/or correction of your personal information. If you have any concerns about how we have managed your personal information or suspect a privacy breach has occurred, you can submit an enquiry via Council’s website. For details, read our Privacy Policy.

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- LinkedIn URL (Please click on your profile and copy the URL from your profile page.)

Questions

- Which of the following statements best describes your right to work in Australia?

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- Permanent working rights with no restrictions
- Temporary working rights with no restrictions
- Temporary working rights with restrictions
- No working rights in Australia

- What are your restrictions?
- Where did you hear about this position?

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- Are you currently employed by City of Gold Coast?

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- I declare that, to the best of my knowledge, the information provided above and in any accompanying documents is true and correct. I understand that providing false or misleading information in this application may result in the termination of my employment, if appointed.

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📌 External Communications Officer (Bundall)
🏢 City Of Gold Coast
📍 Bundall