About the business

Independent Locksmiths & Security is a family-owned business that has been operating for over 50 years. We specialise in the design, installation, and maintenance of professional security systems, including Locks and Restricted Master Keying, Safes, Access Control, CCTV, and Alarm Monitoring. Based in North Parramatta, we employ 60 staff, including 20 on-road Technicians, and deliver high-quality security solutions to major commercial clients.

About the Role

We're seeking a Full-time Receptionist & Courier Dispatch Coordinator to join our busy team and help keep our day-to-day operations running smoothly.

This is a varied role combining reception and courier dispatch. You will be responsible for handling customer enquiries, coordinating the processing and dispatch of items to ensure everything runs efficiently.

Key Responsibilities

- Answer incoming phone calls, respond to emails and handle customer enquiries.
- Take locksmith and security service enquiries and direct them to the appropriate team members.
- Scan and upload paperwork and maintain accurate job records in SimPRO.
- Coordinate courier bookings, collections and outgoing dispatches.
- Prepare, check and label items for dispatch and ensure accompanying documentation is accurate.
- Track consignments and follow up on delivery issues as required.
- Liaise with couriers, technicians, suppliers and internal staff to coordinate deliveries and collections.




- Assist the Service Manager and wider team with ad-hoc administrative tasks as required.

Skills and Experience

- Intermediate Microsoft Office skills, including Word and Excel, and familiarity with Google Workspace/Gmail.
- Previous administration, reception or customer service experience.
- Experience using SimPRO is an advantage, although training will be provided.
- Strong organisational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritise workloads and adapt to changing requirements.
- Ability to work independently and as part of a team.
- A friendly, reliable and proactive attitude.
- Experience with courier bookings, dispatch or logistics is an advantage.

For You

- Free onsite car parking / public transport to the door.
- Supportive and welcoming team environment.
- Stability and security with an established family-owned business.
- Competitive salary, aligned with skills and experience.
- Opportunity to develop your administration and coordination skills within the locksmithing and security industry.

This is a great chance for someone who enjoys a varied administrative role, has a strong customer service focus and takes pride in keeping things organised and running smoothly. If you're reliable, organised and ready to join a supportive team, we'd love to hear from you!

NO AGENCIES PLEASE

Job Type: Full-time

Work Authorisation

- Australia (Required)

Work Location: In person

📌 Full-time Receptionist (North Parramatta)
🏢 Independent Locksmiths u0026 Security
📍 North Parramatta