Afford is seeking a Customer Experience Officer in Parramatta, NSW, to guide people from initial enquiry and assessment through onboarding and service commencement. You will be the first point of contact for prospective customers and work with families, carers and external stakeholders to understand needs and coordinate supports.
In this for-purpose role, you will respond to high volumes of inquiries, qualify referrals, collect documentation, and help convert enquiries into current customers while