Deliver Frontline Support in a Technical and Customer-Focused Environment.Your new company

More than just a Helpdesk role, this is an opportunity to gain insight into a complex operational setting that supports critical infrastructure and public services. It's a great stepping stone for anyone interested in the broader transport, infrastructure and project delivery sector.

Your new role

- Provide advice and assistance to the Heavy Vehicle Services Helpdesk in attending and resolving customer enquiries.
- Accurately record customer/stakeholder details, issues, feedback, and complaints.
- Contribute to the continuous improvement of the Helpdesk information systems, practices, documents, and manuals.
- Provide publications, brochures, forms, and other technical information to customers and offer accurate advice relating to content.
What you'll need to succeed

ESSENTIAL:Skills, knowledge, and experiences in:

- Ability to use initiative in problem-solving and decision-making.




- Ability to communicate effectively in verbal and written form.
- Ability to develop technical knowledge and understand legislation.
- Ability to operate a personal computer / laptop and knowledge of Microsoft Office
- Provision of customer focused service.

DESIRABLE:

- Knowledge of Policies and Practices on Occupational Safety and Health, EEO, diversity and equity.
- Knowledge of the State Road Network.

What you'll get in return

- State Government Opportunity

- 6-Month contract

- Weekly Pay Structure

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us on (phone hidden).

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

#3027458

📌 Helpdesk Officer (Perth)
🏢 Hays
📍 Perth