Deliver Frontline Support in a Technical and Customer-Focused Environment./n Your new company /n More than just a Helpdesk role, this is an opportunity to gain insight into a complex operational environment that supports critical infrastructure and public services. It's a excellent stepping stone for anyone interested in the broader transport, infrastructure and project delivery sector.

Your new role /n - Provide advice and assistance to the Heavy Vehicle Services Helpdesk in attending and resolving customer enquiries.

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- Accurately record customer/stakeholder details, issues, feedback, and complaints.

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- Contribute to the continuous improvement of the Helpdesk information systems, practices, documents, and manuals.

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- Provide publications, brochures, forms, and other technical information to customers and offer accurate advice relating to content.

What you'll need to succeed /n

ESSENTIAL:Skills, knowledge, and experiences in:/n /n

- Ability to use initiative in problem-solving and decision-making.

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- Ability to communicate effectively in verbal and written form.

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- Ability to develop technical knowledge and understand legislation.

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- Ability to operate a personal computer / laptop and knowledge of Microsoft Office

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- Provision of customer focused service.

/n DESIRABLE: /n /n

- Knowledge of Policies and Practices on Occupational Safety and Health, EEO, diversity and equity.

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- Knowledge of the State Road Network.

/n What you'll get in return /n

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- State Government Opportunity /n
- 6-Month contract /n
- Weekly Pay Structure /n What you need to do now /n

/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us on (phone hidden)./n

/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career./n

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📌 Helpdesk Officer (Perth)
🏢 Hays
📍 Perth