We are excited to be recruiting for multiple Customer Service Consultants to join a leading Australian organisation specialising in employee benefits, salary packaging and novated leasing solutions./n

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/n With a busy period approaching, this well-established organisation is looking for enthusiastic and customer-focused individuals to join their contact centre team on a temporary basis from Monday 30th November through to April. /n

/n This is a fantastic opportunity for individuals looking to build on their customer service experience, develop new skills and gain valuable experience with a reputable Australian organisation./n

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Role Details

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/n In this position, you will be working within a busy inbound contact centre environment, assisting customers with a variety of enquiries, providing accurate information and ensuring every customer receives a positive experience. You will receive structured training and ongoing support to help you feel confident and prepared in your role./n

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/n The role will also involve navigating multiple systems, maintaining accurate customer records, completing administrative and processing tasks, and working towards individual and team targets while delivering excellent customer service./n

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We are looking for people who genuinely enjoy helping others, have excellent communication skills, are confident using technology and bring a positive attitude and willingness to learn.

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Key Points!/n

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- Multiple temporary positions available, commencing Monday 30th November 2026 and running through to April 2027. /n
- Full time hours, Monday–Friday, working across a rotating roster between 8am and 8pm.

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- $37.50 per hour + superannuation, paid weekly.

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- Excellent hybrid options! Work 3 days from home per week and 2 days in the Melbourne CBD office.





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- Comprehensive initial training and ongoing support provided.

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- Supportive and collaborative team environment.

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- A predominantly inbound, phone-based customer service position with some administrative duties.

/n About You/n

/n We are looking for enthusiastic, reliable and customer-focused individuals who enjoy helping people and thrive in a busy, team-oriented environment./n

/n To be successful in this position, you will have:/n

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- Previous customer service experience, ideally within a contact centre or office-based environment.

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- Excellent verbal communication skills, with a friendly, professional and confident phone manner.

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- Strong computer literacy and the ability to navigate multiple systems.

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- Good attention to detail and the ability to accurately record customer information.

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- Strong problem-solving skills and a willingness to learn new processes.

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- The ability to remain calm, patient and professional when managing customer enquiries.

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- A positive attitude, strong work ethic and a genuine commitment to delivering excellent customer service.

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- Availability from Monday 30th November 2026 through to April 2027.

/n Please note that successful candidates will be required to complete relevant background checks prior to commencement.

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Only shortlisted candidates will be contacted.

Working

Holiday visa holders are welcome to apply! :) /n

/n If you are available to commence on Monday 30th November and are looking for a full-time temporary opportunity where you can develop your customer service skills, we would love to hear from you!/n

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/n Click 'Apply' and upload your resume or contact Georgina at SMAART Recruitment if you have any specific questions./n

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0431 293 145 | [email protected]

📌 Inbound Customer Service Consultant - Multiple Positions Available! (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne