Aged Care Services Intake Officer

Aged Care Services | Western District Health Service

Part Time – 48 hours per fortnight (Permanent)

Hamilton, Victoria

$35.14 per hour + Superannuation + Salary Packaging Benefits

Join a growing team supporting older people to live independently and safely at home

Help people access the support they need to live well at home

Western District Health Service is seeking a compassionate and organised

Aged Care Services Intake Officer to join our Aged Care Services team. This role is based in Hamilton and supports clients across the Support at Home Program, Commonwealth Home Support Programme (CHSP) and Home and Community Care Program for Younger People (HACC-PYP).

As the first point of contact for many clients entering our services, you will play a vital role in coordinating referrals, conducting assessments, developing care plans and connecting people with the supports they need to maintain their independence, wellbeing and quality of life.

This is an exciting opportunity for someone who enjoys building relationships, working collaboratively and making a genuine difference in the lives of older people and their families.

What You'll Be Doing

Client Assessment & Care Planning

Conduct comprehensive client assessments to identify individual goals, needs, preferences and risks, developing person-centred care plans that support independence and wellbeing.

Intake & Service Coordination

Manage referrals across the Support at Home Program, CHSP and HACC-PYP, ensuring services commence within required timeframes and clients receive timely access to appropriate supports.

Client & Family Engagement

Build positive relationships with clients, families, carers and representatives, providing information, guidance and support throughout the intake and assessment process.

Care Plan Reviews





Monitor changing client needs through regular reviews and implement adjustments to services and care plans to ensure ongoing quality outcomes.

Documentation & Systems Management

Maintain accurate client records, care plans, budgets and service documentation using systems including My Aged Care, eSAH, PRODA and other client management platforms.

Collaboration & Quality Improvement

Work closely with internal teams and external service providers to coordinate service delivery while contributing to continuous improvement initiatives and best-practice service outcomes.

What You Bring

Previous experience in aged care, community services, intake, assessment, care coordination or a related field (desirable but not essential)

Strong interpersonal and relationship-building skills

Excellent written and verbal communication abilities

Demonstrated ability to conduct assessments and develop person-centred care plans

High level organisational skills and attention to detail

Confidence working with client management systems and electronic records

Ability to manage competing priorities and meet deadlines

Sound problem-solving and decision‑making skills

Understanding of aged care principles and client‑centred practice

Ability to discuss service costs and client contributions professionally and sensitively

Commitment to continuous learning and career development

Current Driver's Licence

Current Police Check (or willingness to obtain)

Rights to work in Australia

Why Join Western District Health Service?

About Us

Western District Health Service (WDHS) is committed to delivering high-quality,



person-centred healthcare and community services across the Southern Grampians and Glenelg Shire. We pride ourselves on our strong culture of teamwork, collaboration and community connection.

Guided by our values of

Integrity, Innovation, Collaboration, Accountability, Respect and Empathy , we foster a diverse, inclusive and supportive workplace where people can thrive professionally and personally.

Discover Life in Hamilton

Located in Victoria's beautiful southwest, Hamilton offers an outstanding lifestyle with affordable living, excellent schools, vibrant community connections and easy access to the Grampians National Park and stunning regional coastline.

What We Offer

Salary packaging benefits

Flexible and supportive work environment

Ongoing professional development opportunities

Comprehensive orientation and training

Collaborative multidisciplinary team culture

Opportunity to make a meaningful difference in the lives of older people and their families A workplace that values inclusion, diversity and belonging For More Information, View The Position Description link.

For a confidential discussion, contact

Michelle McGrath,

Acting Aged Care Services Manager on

(*****

or via email on

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Culture team.

Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.

📌 Intake Officer - Aged Care (Hamilton)
🏢 Western District Health Service
📍 Hamilton