/n Hiring Manager: Hugo Jose Serva Rodriguez

Recruiter: Aislinn Roche ABOUT THE ROLE The role of IT Analyst is to work with users across the business to ensure effective computer/end-point/systems operations so that end users can accomplish business tasks. This includes prioritizing, documenting, and actively resolving end user service requests./n In this role you will be responsible for providing end user services, leading the roll out and implementation of technical solutions and infrastructure at a local level, in partnership with the Global and Regional IT teams /n /n This role is based in Mascot, Sydney and will report to the Head of IT, ANZ /n KEY RESPONSIBILITIES/n /n /n

- Provide responsive, high-quality technical support to employees across Australia and Current Zealand, delivering an exceptional end-user experience.

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- Troubleshoot and resolve incidents and service requests across PCs, laptops, mobile devices, printers, Microsoft 365, applications, networks, Windows operating systems and other local and global systems.

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- Provide remote technical support to employees across the ANZ region.

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- Support employees to confidently use technology through ongoing guidance, training and new-hire IT orientation.

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- Manage and prioritise requests through the IT Service Centre, ensuring users are kept informed of progress and resolution.

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- Identify opportunities to improve the end-user experience, streamline processes and enhance the efficiency of IT services.

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- Partner with Regional and Global IT teams to coordinate and implement new technologies, tools and infrastructure.

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- Support local technology projects and initiatives from planning through to implementation.

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- Manage multiple priorities, balancing day-to-day technical support with projects and business-critical requirements.

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- Coordinate IT purchasing requirements and manage purchase requisitions as required.

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- Support the planning, management and budgeting of IT equipment and technology requirements.

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- Maintain effective communication with stakeholders, providing clear and timely updates on incidents, requests and projects.

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- Ensure IT activities are performed in accordance with relevant company policies, security requirements and regulatory standards.

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- Collaborate closely with IT colleagues locally, regionally and globally,



sharing knowledge and contributing to a strong team environment.

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- Support other Boston Scientific locations where required, which may include domestic and international travel.

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- Provide occasional after-hours or weekend support where business requirements or technology implementations require it.

/n /n KEY COMPETENCIES REQUIRED FOR SUCCESS/n /n Relationship Building /n Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity. /n /n Customer Focus /n Identifies internal/external customer needs and ensures the effective delivery of high quality solutions, products, and services that meet or exceed customer expectations. /n /n Planning & Execution /n Implements initiatives and objectives that align with individual or team goals.

Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success /n Pursues all assignments and projects until completion, following through on assignments to ensure successful completion /n /n Adaptability /n Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty. /n /n Innovation /n Generates new ideas and approaches in order to support meaningful innovation. Leverages knowledge, best practices, and continuous improvement to create value. /n /n /n YOUR EXPERIENCE AND SKILLS /n /n /n

- A degree in Computer Science, Information Technology or a related discipline, combined with approximately five years of relevant IT experience.

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- Demonstrated experience in an IT support or technology role with a strong customer service and end-user focus.

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- Strong knowledge of Windows 10/11, macOS and Microsoft 365 applications.

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- Hands-on experience supporting PCs, laptops,



mobile devices, printers and other end-user technology.

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- Experience with technologies such as Microsoft Intune, Active Directory/Entra ID, SCCM, networks, server and storage infrastructure, and IT ticket management systems.

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- Working knowledge of technologies such as Windows Server, TCP/IP, LAN/WAN, VPN, VOIP and networking environments.

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- Strong remote troubleshooting, analytical and problem-solving skills, with the ability to diagnose issues and identify practical solutions.

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- Excellent communication skills and the ability to translate technical information into clear, accessible language for both technical and non-technical audiences.

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- Strong collaboration and influencing skills, with the ability to build trusted relationships with employees, stakeholders and technology teams at all levels of the organisation.

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- Effective organisation, project management and time management skills, with the ability to balance competing priorities.

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- A growth and continuous improvement mindset, with the curiosity to explore new technologies, challenge existing ways of working and identify opportunities to deliver better outcomes for users and the business.

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- A proactive and innovative approach, with a willingness to learn, experiment and embrace change in an evolving technology environment.

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- An understanding of commercial business environments, ideally within a product sales or global matrix organisation.

/n /n /n /n /n WHY CHOOSE US? /n /n /n

- Great Place To Work Certified in 2024 & 2025

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- Best Workplaces for Women in 2024 & 2025

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- Inclusive Employee Resource Groups

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- 2 Wellbeing Days per year

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- Discounted health insurance

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- Ability to purchase additional Annual Leave

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- Employee Stock Purchase Plan

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- Access to Employee Assistance Program

/n /n /n /n WORK MODEL, SPONSORSHIP, RELOCATION /n /n At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. /n Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. /n Relocation assistance is not available for this position at this time. /n /n Requisition ID: 637516 /n /n

📌 IT Analyst (Sydney)
🏢 Boston Scientific
📍 Sydney