Arbex is seeking a Consumer and Customer Experience Team Lead to drive day-to-day service delivery and continuous improvement across Consumer and Professional channels. You will manage escalations, monitor performance, and collaborate with Sales, Marketing, and Supply Chain to optimise customer interactions.
A practical, hands-on leader who thrives in a fast-paced setting will excel. You will lead two Customer Liaison and Loyalty Managers, ensuring timely responses to ~2,400 annual
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📌 Customer Experience Lead - Operations & Escalations (Sydney)
🏢 Arbex
📍 Sydney