Location: Chipping Norton, NSW
Pay: $33 per hour + super
Contract: Initial 3-month contract, with a view to extension
Hours: 38 hours per week, with start times of 8am, 9am or 9:30am
Work arrangement: Office-based

Call Centre Representative

Location: Chipping Norton, NSW
Pay: $33 per hour + super
Contract: Initial 3-month contract, with a view to extension
Hours: 38 hours per week, with start times of 8am, 9am or 9:30am
Work arrangement: Office-based

About the Role

Join the Customer Care team of a leading manufacturing organisation, supporting customers and dealers with inbound enquiries.

As the first point of contact, you'll provide product information, resolve or **escalate concerns**, process service requests and coordinate service jobs.

Key Responsibilities

- Handle inbound customer calls, providing professional and friendly service.
- Respond to customer and dealer enquiries by phone, email and other channels.
- Record customer concerns and maintain accurate CRM records.




- Provide product information and process technical support and service requests.
- Allocate service jobs to service agents or refer them to the Service Delivery team.
- Follow internal processes and procedures.

About You

- At least 12 months' experience in a contact centre environment.
- Strong telephone communication skills and the ability to manage challenging conversations.
- Excellent attention to detail, time management and teamwork skills.
- Basic to intermediate computer skills, including Microsoft Excel and Outlook.
- A typing speed of at least 35 words per minute.
- SAP CRM experience is highly regarded.
- Familiarity with product components, fault codes and terminology is an advantage.

Why Join Us?

- Earn $33 per hour + super on an initial 3-month contract, with a view to extension.
- Join a supportive team within a leading manufacturing organisation.
- Work consistent, full time hours, with several start times available.

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📌 Call Centre Representative (Sydney)
🏢 Talent
📍 Sydney