ABOUT US

DermaDocs Skin Cancer Clinics is a leading specialist skin cancer practice, known for high-quality patient care, procedural excellence, and strong clinical governance. Based in Parkside, SA, we pride ourselves not only on our clinical outcomes but on the exceptional experience we provide every patient, every visit.

ABOUT THE ROLE

We are seeking an experienced, patient-focused Medical Receptionist to join our front desk team on a casual basis. At DermaDocs, our reception team is the heartbeat of the practice — you are the first and last impression our patients have, and we take that seriously.

This role is for someone who genuinely loves working with people, goes above and beyond to make patients feel at ease, and understands that outstanding customer service is just as important as clinical excellence.

Your responsibilities will include

- Delivering a warm, professional, and memorable experience for every patient
- Welcoming and checking in patients with care and attentiveness
- Managing appointment bookings, cancellations, and patient scheduling
- Handling patient enquiries in person, by phone, and via email with empathy and efficiency
- Supporting anxious or vulnerable patients with patience and reassurance
- Processing Medicare and private health fund billing accurately
- Maintaining patient records and accurate data entry
- Supporting patient flow and coordinating with clinical staff
- Assisting with procedural and theatre scheduling as required
- General front desk and administrative duties

ABOUT YOU

You are a warm, confident, and organised receptionist who understands that exceptional patient experience starts at the front desk.

Australian work rights are required for this position.

Essential experience and skills include:

- A genuine passion for customer service and patient-centred care
- Previous experience in a medical reception or healthcare administration role




- Outstanding interpersonal and communication skills — both in person and over the phone
- Ability to remain calm, professional, and compassionate under pressure
- Understanding of Medicare billing processes
- Excellent organisational skills and attention to detail
- Ability to work autonomously and as part of a close-knit team
- Knowledge of privacy legislation and patient confidentiality obligations
- Flexibility to cover varying casual shifts as required

Desirable (but not essential)

- Experience in a skin cancer, dermatology, or procedural healthcare setting
- Familiarity with practice management software (e.g. Best Practice)
- Exposure to theatre or procedural scheduling

If you believe the patient experience matters as much as the clinical experience, you'll fit right in here.

WHAT WE OFFER

✔ Adaptable casual hours to suit your lifestyle

✔ Competitive casual pay rate

✔ A genuinely friendly and supportive team culture

✔ A practice that values and invests in its reception team

✔ High-quality clinical environment with solid governance and systems

✔ Opportunity to grow within an established and respected specialist practice

HOW TO APPLY

Please submit your CV and a brief cover letter outlining your suitability for the role. We'd love to hear about a time you went above and beyond for a patient or customer.

Applications will be reviewed as received — don't delay!

Employer Questions

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years of experience do you have in a medical reception or healthcare administration role?
- Do you have experience with Medicare or private billing?
- Have you worked in a role requiring a sound understanding of patient privacy obligations?
- Do you have a current Police Check (National Police Certificate) for employment?

A current National Police Certificate can be obtained after a job offer is made

📌 Medical Receptionist (Parkside)
🏢 Dermadocs
📍 Parkside