Transdev Australasia Pty Ltd seeks an IT Service Delivery Lead to drive day-to-day leadership of the IT Service Desk for 4,000 users across 80+ locations in Australasia. You will guide a team of Service Desk Analysts, improve incident response, and advance service maturity with ITIL-aligned practices.
You will prioritize customer-first delivery, monitor SLA performance, and collaborate with Infrastructure, Cyber, and Field Services teams to ensure smooth service rollout and continual improvement.
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📌 Proactive IT Service Desk Lead: Customer-Centric Delivery (Melbourne)
🏢 Transdev Australasia
📍 Melbourne
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