TMR are seeking a dedicated permanent AO4 Operations Officer in Hervey Bay on a fulltime basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.

TMR are seeking a dedicated permanent AO4 Operations Officer in Hervey Bay on a full time basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.

Some Of Your Responsibilities Will Include

- Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
- Providing advice to industry and stakeholders on legislation,



policy and operational delivery.
- Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
- Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
- Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
- Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Applications will remain current for 12 months.

Job Ad Reference: QLD/706506/26

Closing Date: Friday, 20 November 2026

Occupational group Customer Service/Call centre

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