Quality Assurance and Business Improvement (QABI) Officer Branch and Division: Building Commission NSW - Licensing and Accreditation (L&A;) Grade: Clerk Grade 5/6 Salary: $102,936 - $113,579 per annum + superannuation Term: Temporary - until 31 Dec 2026 (with the potential to ongoing) Salary Grade 5/6, with the base salary for this role starting at $102936 base plus superannuation Location: Parramatta, other locations considered We have an exciting chance for a motivated and energetic individual to join the Licensing and Accreditation Business Strategic Support team in the role of a Quality Assurance and Business Improvement (QABI) Officer within the Licensing and Accreditation (L&A;) division of the Building Commission NSW. As the QABI Officer, you will play a crucial role in providing varied business improvement and quality assurance support to all the teams within the L&A; directorate. The team is responsible for bringing consistency in service delivery, minimising risk occurrences and aiding employee capability.

Responsibilities

- Contribute and maintain the quality assurance framework to ensure consistent approach to quality standards to support six operational teams within L&A.;
- Assist in interpreting, implementing and evaluating the adequacy of quality assurance standards to ensure they are in line with business objectives through consultation with relevant stakeholders.
- Work closely with the L&A; business leaders and Subject Matter Experts (SMEs) to action various quality assurance and business improvement initiatives.
- Contribute and maintain governance of all procedures, work instructions,



guidelines and correspondence templates to ensure adherence to current branding, formatting and document control.
- Review and update documentation including work instructions and procedures, in consultation with relevant stakeholders to ensure they are fit for purpose and in line with current branding guidelines.
- Maintain correct document configuration and control procedures for the resources on the L&A; SharePoint site.
- Participate and contribute to various working groups, where appropriate, to identify areas for improvement and address any QA related issues.

Requirements

- Deep knowledge of quality assurance principles, framework industry standards
- In-depth expertise of the Home Building Act 1989, the Design and Building Practitioners Act 2020 and other relevant legislation/ Act.
- Demonstrated experience in developing audit procedures, business rules, audit schedules, sampling methodologies, and defining audit scope
- Proven expertise in conducting high quality reviews and audits that drive meaningful improvements
- Expertise in producing comprehensive audit reports, including clear insights on findings, trends, and analysis for Leadership to support informed action




- Extensive experience creating, maintaining, and updating SharePoint site pages to ensure information and resources remain current
- Problem solving skills to proactively identify issues and implement effective solutions during project delivery or day-to-day operations
- Exceptional attention to detail and accuracy, ensuring high-quality outputs
- Ability to identify gaps, risks, and improvement opportunities
- A growth mindset with a commitment to continuous improvement and elevating performance
- Self-driven and motivated, with an ability to exercise independent judgement and work autonomously as required
- Effective planning and prioritising skills to manage competing demands and deliver results

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

You can view our full diversity and inclusion statement here. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

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📌 Quality Assurance & BI Advisor (Parramatta)
🏢 Department of Customer Service
📍 Parramatta