SG Fleet AU seeks an experienced Internal Dispute Resolution specialist to oversee complex, high-risk complaints and support the IDR framework. You will act as a subject matter expert, guiding investigations, ensuring regulatory compliance, and driving improvements to customer experience and business outcomes.
You will analyze trends, coordinate the IDR process, and collaborate with Risk and Compliance to maintain alignment with regulatory requirements while delivering fair, balanced outcomes
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📌 Senior Disputes & Complaints Lead (Sydney)
🏢 SG Fleet AU
📍 Sydney
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