- Business Enabling Services Group / Ministerial and Parliamentary Services (BES) Division / HR Frameworks (BES/MaPS) Branch
- APS 6 ($101,355 - $123,702) | Ongoing & Non-ongoing | Full-time & Part-time
- Canberra, ACT

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ABOUT THE BRANCH

Ministerial and Parliamentary Services (MaPS) sits at the intersection of people, policy and Australia's democratic institutions. A position in the Human Resources Frameworks Branch gives employees a front-row seat to democracy, supporting the employment framework and services that enable parliamentarians and their staff to do their work.

Our work is interesting, fast-paced and highly visible. It calls for people who can combine sound technical HR or payroll capability with strong judgement, adaptability and the ability to work effectively with a broad range of stakeholders. Team members will have the opportunity to build trusted relationships, contribute to work that matters across the parliamentary workplace and develop within a positive and respectful branch culture where people are supported, accountable and able to do their best work.

The branch is responsible for:

- Delivering payroll services for approximately 2,300 Members of Parliament (Staff) Act (MOP(S) Act) employees across Australia, supported by the HR Help Desk and IT systems support
- Developing and delivering the MOP(S) Act employment framework, in consultation with relevant agencies and employees
- Administering HR services for the MOP(S) workforce
- Advising Ministers and other stakeholders on policy matters relating to legislation administered by the Department
- Providing policy advice on reforms to Commonwealth parliamentary workplaces, including contributing to implementation of recommendations from Set the Standard: Report on the Independent Review into Commonwealth Parliamentary Workplaces.

ABOUT THE OPPORTUNITIES Policy Officer – HR Policy

HR Policy team members are required to provide policy advice to relevant stakeholders and develop and implement effective guidelines within the complex MOP(S) Act employment framework.

As an Policy Officer, you will undertake research and analysis, prepare high-quality written advice and contribute to the development of practical, evidence-based policy solutions. You will work on complex and sensitive matters relating to the MOP(S) Act employment framework, including interpreting legislation, policy and employment conditions and supporting the effective implementation of policy changes.

The role involves working collaboratively with colleagues across MaPS,



the broader department and relevant external stakeholders. You will exercise sound judgement, manage competing priorities and communicate complex information clearly to a range of audiences.

Your duties will include

- Undertaking policy research and analysis on complex employment matters
- Developing policy options and preparing explicit, evidence-based advice
- Interpreting and applying legislation, policies, procedures and employment conditions
- Preparing briefs, correspondence, guidance material and other written products
- Consulting and building productive relationships with internal and external stakeholders
- Identifying emerging issues, risks and opportunities and recommending appropriate responses
- Contributing to team priorities and broader branch outcomes.

Senior Client Service Representative - HR Service Delivery We have a vacant position on the Helpdesk at the APS6 level in the HR Service Delivery Team within MaPS. Helpdesk team members are required to provide pay and conditions advice and support to federal parliamentarians and MOP(S) Act staff throughout their employment cycle.

As the APS 6 Team Leader on the Helpdesk, you are required to undertake tasks of high complexity and work with limited direction. You are expected to be able to work under pressure and according to tight timeframes, and to lead a small team distributing and monitoring workloads, answering complex queries and communicating with influence on a range of issues in relation to the MOP(S) Act employment framework.

Your duties will include

- Leading a team to deliver high-quality services for current and former Parliamentarians and MOP(S) Act employees on a range of services in relation to pay and conditions.
- Interpreting and providing accurate, consistent and timely advice, both verbally and in writing. Tailoring advice according to the audience, including translating a complex employment framework into easy-to-understand information.
- Triaging, monitoring and distributing the workload of your team.
- Updating guidance material and checklists, ensuring that team processes are well-documented and that the team are adhering to process.




- Other duties as directed to ensure the outcomes of the Service Delivery Team are met, including working flexibly and the ability to multi-task and prioritise under pressure.

DETAILED VACANCY INFORMATION For detailed information about these roles, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page. ELIGIBILITY ADVICE & CANDIDATE NOTES

- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
- This role is being advertised as both ongoing and non-ongoing. Roles may be offered as either ongoing or non-ongoing subject to operational requirements. Where a non-ongoing position is offered, the role will be filled for a specified term of up to 12 months. Specified term vacancies may be extended up to a maximum period of 18 months.
- We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.

CONTACT INFORMATION

- For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
- We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEDT Monday to Friday.
- For questions relating to the online lodgement of your application, please email the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEDT Monday to Friday.

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📌 Policy Officer & Client Service Representative (Canberra)
🏢 Department of Finance
📍 Canberra