Job Type: Part-time

We have a great opportunity for a Receptionist to join our team and use their exceptional people skills, combined with a love for animals. This is not your typical receptionist role!A typical day at GVH will see you performing many varied tasks, such as:Greeting clients & patients as they arriveHandling client enquires via phone, email and in personManaging the day-to-day patient appointment scheduling and triagingKeeping the public areas such as reception and consulting rooms neat and tidy, as well as cleaning up that occasional nervous puppy mess on the floorProcessing payments via EFTPOS, credit card, cash and through Vetpay,Physical ability to handle and lift up to 15kgs (either animals that must be carried, or stock items like large bags of food)Sale of products such as over the counter medications, animal care products, enrichment, and equipmentUtilising your administrative skills to assist with daily tasks assigned to youWorking closely with your colleagues, especially with the vets and nursesWorking HoursYou can expect to work a minimum20 hours per week, but up to 38 hours per week depending on shift availability.Shifts are on a rotating roster Monday to Friday and up to every second Saturday.GVH has various shifts with different start and finish times. Our earliest shifts start at 7:45am, and our latest shifts finish at 7:30pm, with shift changes in the middle. You must be able to work within these times to fit into our roster.This is a permanent part-time role; you will be paid an hourly rate above the current award rate and receive all entitlements as per the National Employment Standards and the award.Our Ideal CandidateWhile we offer training on all aspects of the role,



certain skills and experience are very advantageous to your application.High emotional intelligenceAbility to self-manage in a fast-paced environmentEmpathy and resilience when facing difficult situations (eg unwell patients and concerned owners)Excellent time management and ability to take initiativeThe knowledge, ability, and confidence to handle many types of animalsPrevious experience working in a receptionist or customer service role, (particularly previous veterinary receptionist experience)Existing experience with medical terminologyWillingness to make a long-term commitment to the roleAbility to manage office operations such as taking messages, scheduling appointments, and maintaining patient filesExperience working with Microsoft Office applications such as Word, Excel and Outlook, or equivalentFlexibility learning recent systems relevant to the Vet Industry, such as Vision for our scheduling and patient filesWhy work with us?We offer:Opportunities to gain animal handling experience with a variety of different animals, including wildlife and petsNo Sunday or Public Holiday workProfessional development and training opportunities, including catered learning sessions in collaboration with various manufacturersAbove award wagesFree parking just a short walk from the practiceTea, coffee and snacks providedMidyear events, staff get-togethers, monthly "cake days" for birthdays andEaster and Christmas eventsAn inclusive, fun and supportive work environmentPlease NoteThis role is open to anyone with unrestricted working rights for Australia.We DO NOT sponsor visa requirements. Your application will not be considered if you ask us to sponsor your visa.Due to the large volume of applications, only shortlisted candidates will be contacted if successful through initial screening.Recruitment will be ongoing and the advert may be removed at any time if the successful candidate is found.

📌 Receptionist - Veterinary Hospital (Canberra)
🏢 Gungahlin Vet Hospital
📍 Canberra