TMR are seeking a permanent AO3 Operations Support Officer in Hervey Bay on a full time basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and builds enduring relationships.Some of your responsibilities will include:- Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.- Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.- Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation,



policy and procedures.- Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).- Assisting with performance monitoring of service contracts and accreditations.- Maintaining your knowledge and understanding of procedural and legislative guidelines.Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.Applications will remain current for 12 months.Job Ad Reference: QLD/706499/26Closing Date: Friday, 20 November 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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📌 Operations Support Officer (Fraser Coast Regional)
🏢 Department of Transport and Main Roads
📍 Fraser Coast Regional