Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type Permanent Closing Date 30 Dec :59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.

- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs – something for everyone!
- Monthly performance rewards and recognition programs
- There’s more! Perks Your Way - Telstra

Locations We are currently hiring across: MELBOURNE EMPORIUM, MELBOURNE DISCOVERY, BOX HILL, CAMBERWELL, THE GLEN, VICTORIA GARDENS, EASTLAND, KNOX, AIRPORT WEST, ALTONA GATE, BROADMEADOWS, CAROLINE SPRINGS, HIGHPOINT, MELTON, POINT COOK, PORT MELBOURNE, WATERGARDENS, WERRIBEE, BRUNSWICK, CRAIGIEBURN, DONCASTER, EPPING, GREENSBOROUGH, PLENTY VALLEY, NORTHLAND, CHIRNSIDE PARK.

- Casual, Part time and Full-Time roles available
- Store hours vary – search your store

Is it you we’re looking for? We’re on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:

- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers




- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role

Salary and Benefits

- Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners
- Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
- Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step
- Flexibility: We offer flexible working hours and a supportive approach to parental leave — do it your way!
- Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected

Is it you we’re looking for?

- Great Communication Skills: You’re a natural at connecting with people and making their day better
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment
- Resilience and Positivity: You have a can-do attitude, even when things get busy
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

We’re Hiring For more information about joining the Telstra Retail family, check the official Telstra website, Telstra Careers or network with our recruitment team at your nearest store. You can also explore regular postings on Australian job boards that level up your experience.

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